Application Operations Technician

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees. The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists. Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German. The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK. We are looking for an experienced Application Operations Technician to join Sopra Steria Polska for a team that cooperates with one of our Norwegian clients. Note that we can only offer cooperation to people are located in Silesian area and are willing to commute to our office in Katowice. Responsibilities:​ Act as the primary technical resource for one or more business-critical applications. Handle operational issues, incidents, and technical support for applications and users. Coordinate activities with Application Owners, Service Owners, and cross-functional teams. Troubleshoot complex application-related issues and ensure service stability. Plan and execute application migrations, upgrades, and lifecycle activities. Manage and optimize enterprise applications in hybrid environments (Azure, OCI, AWS, GCP, On-prem). Monitor application performance and drive continuous service improvements. Tech stack on the project:​ Windows Linux Azure SQL Citrix VMware Must have requirements:​ Experience managing and supporting enterprise applications in hybrid environments (Azure, OCI, AWS, GCP, On-prem). Understanding of application operations, application architecture, and integrations. Good knowledge of Windows Server environments and administration. Experience with application migrations, upgrades, and lifecycle management. Strong troubleshooting, analytical, and problem-solving skills. Experience collaborating with multiple technology teams and business stakeholders. ITIL Foundation certification (or equivalent experience). English B1-B2 level. Nice to have requirements: AZ-800 & AZ-801: Windows Server Hybrid Administrator AZ-104 Azure Administrator (or equivalent AWS/GCP/OCI certification) AZ-400, AZ-305, or AZ-140 certifications. Other requirements: Structured in operations and documentation Customer-oriented, ensuring stable and responsive end-user experience Team player, effective in cross-technology collaboration Proactive in identifying performance improvements and capacity needs What we offer: BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten. DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud). ADDITION: free parking, fresh fruits, workation. The recruitment process for this position consists of two stages: a short phone call with a recruiter (30 min max). an interview with the team conducted in English, focused on assessing soft skills (1-hour max). an interview with the team conducted in English, focused on verifying technical competencies and professional experience (1-hour max). All information about salary range and its additional components will be provided during 1st stage of recruitment process. At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.