Application Support Analyst

As an Application Support Analyst reporting to Manager – Client Support Services, you'll play a critical role in delivering expert-level client support for Nasdaq's regulatory and financial platform, ensuring issues are resolved efficiently and clients receive a consistently high standard of service.

You'll thrive in this role if you're client-focused, analytical, and comfortable navigating complex technical environments — all while working collaboratively across global teams.

Key Responsibilities

• Deliver expert functional support by diagnosing and resolving client platform issues through case management, video, and phone — taking full ownership from first contact through to resolution.
• Lead client meetings to understand needs, gather requirements, and provide clear documentation and guidance that drives informed decisions.
• Troubleshoot and resolve infrastructure-related issues — including operating system, network, and cloud environment components — within Nasdaq's hosted platform.
• Partner closely with Product, Engineering, Infrastructure, and DevOps teams to escalate, track, and drive timely resolution of complex issues.
• Contribute to the team knowledge base by documenting solutions, best practices, and workarounds — continuously growing your product expertise through certification and ongoing learning.

Required Qualifications

• 3-4+ years of experience in a client-facing technical support or technical analyst role.
• Recent graduates and early career professionals are encouraged to apply.
• Proven ability to lead client-facing meetings, gather requirements, and translate technical issues into clear, actionable solutions.
• Strong analytical skills with experience reviewing application logs and diagnosing platform or infrastructure issues.
• Demonstrated ability to work within structured incident management frameworks (e.g., ITIL) and adhere to service level commitments.
• Effective communicator with a professional, collaborative approach in global, cross-functional environments.
• Understanding of issue troubleshooting, performance tuning & optimization and debugging.
• Experience in troubleshooting and resolving issues involving Oracle and PostgreSQL Server databases.
• Bilingual proficiency in English and Japanese.
• Availability to participate in a rotating weekend on-call support schedule.

Preferred Qualifications

• Experience supporting financial technology, regulatory reporting, or capital markets platforms.
• Familiarity with cloud-hosted environments and enterprise infrastructure components.

This position will be located in Tokyo and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).

We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.

For more information, visit Nasdaq Benefits & Rewards Career Page.

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Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

We Power the Markets that Power the World

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.

Don’t See the Right Role? Stay Connected

Work Where and How You Thrive

Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details.

What Makes Nasdaq Different? Our Purpose

We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. Want a deeper look into our culture? Explore our Culture Book.

Your Growth Is Our Investment

We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care.

Join the Team Advancing Economic Progress for All.