Application Support Analyst

• Provide second-line technical support for Workday data services, including Prism Analytics, Accounting Centre and associated data pipelines.

• Investigate and resolve data quality issues, processing failures, reconciliation differences and incidents affecting financial outputs.

• Use SQL and other appropriate diagnostic tools to analyse data, identify root causes and support effective resolution.

• Understand and support the end-to-end movement and transformation of data between source systems, data platforms and Workday Financials.

• Support interfaces feeding Workday, including assessing the impact of source-system, configuration and data-structure changes.

• Provide technical analysis for complex incidents and work with Finance, Data, IT and third-party suppliers to restore service.

• Support Workday Financials UAT, go-live, fix-forward activity and the transition from project delivery into a stable live-support service.

• Support controlled changes and releases by completing impact assessments, technical testing, implementation activities and post-implementation validation.

• Create and maintain clear support documentation, operational procedures and troubleshooting guidance.

• Share specialist knowledge across the wider Business Applications team through coaching, documentation and collaborative problem-solving.

• Provide knowledge transfer, initial training and practical support to the wider AMS team to build readiness for Workday live support.

• Work closely with the project team to triage defects, assess data impacts and support timely resolution during UAT, go-live and post-go-live stabilisation.

Skills and experience:

• Practical experience supporting data-intensive business applications in a live-service environment.
• Experience of Workday Prism Analytics, Workday Accounting Centre or comparable enterprise data and financial platforms is highly desirable.
• Strong SQL skills and experience investigating data quality, transformation, integration and processing issues.
• Understanding of data pipelines, interfaces, source-to-target mappings and end-to-end data flows.
• Experience supporting UAT, go-live, fix-forward, hypercare or transition-to-service activities for a major system implementation.
• Experience working within structured IT service management processes, including incident, problem, change and release management.
• Ability to translate complex technical findings into clear guidance for users, support colleagues and stakeholders.
• Experience creating support documentation, knowledge articles and operational procedures.
• A collaborative approach, with the confidence to share knowledge and help build capability across the wider team.
• Ability to work effectively in a project environment, prioritising defects and issues during critical delivery and stabilisation periods.
• Experience transferring knowledge to permanent support teams through training, documentation and collaborative problem-solving.
• Awareness of access controls, segregation of duties and audit requirements within financial systems would be advantageous.