Application Support Engineer (APIs & Microservices)

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside. We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others. Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity. Its time to burst the bubble, and we will do it together! What You'll do: - Provide functional and operational support for applications running in distributed microservices environments. - Monitor, investigate, and resolve incidents and service requests, ensuring platform stability and service continuity. -Support and troubleshoot APIs, identifying issues and coordinating resolutions across teams when required. - Perform application issue analysis using logs, monitoring tools, and available diagnostics. - Work with ITSM platforms to manage incidents, requests, problems, and change-related activities. - Collaborate with development, infrastructure, and business teams to ensure timely resolution of production issues. - Contribute to root cause analysis and continuous service improvement initiatives. - Support application monitoring activities and proactively identify potential issues before they impact users. - Provide out-of-hours support when required to ensure critical service availability. Who You Are: - You have more than 3 years of experience providing application support in distributed microservices environments. - You have experience working with containerized platforms, preferably OpenShift. - You have experience supporting APIs, ideally using IBM API Connect. - You possess a good understanding of SQL and are comfortable performing basic data analysis and troubleshooting. - You have experience working with ITSM tools, such as ServiceNow. - You are familiar with frontend application triage and troubleshooting, preferably in React and/or Angular environments. - You have experience using Application Performance Monitoring (APM) tools, such as Dynatrace. - You are comfortable consulting and analyzing application logs, preferably through Kibana. - You have working knowledge of Python for automation, troubleshooting, or support-related activities. - You demonstrate strong analytical and problem-solving skills, with the ability to diagnose issues across multiple systems and components. - You communicate effectively with both technical and non-technical stakeholders. - You are organized, service-oriented, and able to manage priorities in a fast-paced production environment. - You are available to participate in out-of-hours support and on-call activities when required. What you'll get: - Wage according to candidate's professional experience; - Remote Work whenever possible; - Delivery of work equipment adjusted to the performance of functions; - Benefits plan; - And others. Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries. Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!