Application Support IT with English and Dutch (f/m/x)
- Hiring from
- Poland
- Work type
- Hybrid
- Posted
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We are looking for an IT Support Specialist to join our Digital Support team in Wroclaw. In this role, you will be the single point of contact for all IT service-related requests, providing support across various brands. You will work in a hybrid model, engaging directly with customers and addressing their needs in a fast-paced environment. If you have a strong IT helpdesk background and are fluent in Dutch, English, and Polish, we invite you to apply.
Your tasks
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Benefits For You
Your tasks
- Receiving and registering Service Requests (SR) from end users via phone calls
- Troubleshooting and resolving SRs using knowledge of business applications and communication with team members
- Transferring and escalating SRs to other Support Groups as necessary
- Informing users about the progress of their SRs and maintaining responsibility for Team SRs
- Providing direct support to users and customers from different regions
- Working according to established rules and procedures as part of the Global Digital Support Organization
- Adhering to ITIL practices and Digital Support Best Practices
- Minimum 2 years of experience in IT helpdesk or support roles
- Strong knowledge of ITIL and IT Service Management (ITSM) principles
- Excellent analytical and troubleshooting skills
- Strong interpersonal and communication skills
- Advanced level of Polish, English, and Dutch
- Residency in Poland
- Familiarity with ticketing tools and systems
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Benefits For You
- Great Place to Work
- Solid financial situation
- Contracts with the biggest brands
- Centre of internal trainings
- Many experts you can learn from
- Open and accessible management team
- Profit sharing
- Passion Sponsorship program
- Regular integration events and trips
- Comfortable and well-equipped offices
- MySii app
- Medical care
