Application Support Specialist

📢 Please read the job description carefully and ensure your CV is fully updated 📢

📌 Position: Application Support Specialist

📍 Location: 100% Remote – Based in Egypt

🕘 Job Type: Full-time contract

📅 Contract Duration: 6 months

💰 Salary: Competitive salary (based on experience)

🎓 Experience: 4+ years of Application Support experience

🚀 Start Date: Immediate

📅 Working Days: From Sunday to Thursday

🔵 About the Role

FEKRA is looking for an experienced Application Support Specialist to support business-critical production applications and ensure smooth and reliable day-to-day operations.

You will act as a key technical support point for production applications, investigating incidents and resolving issues related to configuration, databases, APIs, environments, infrastructure, deployments, and application behavior.

The role requires strong hands-on troubleshooting skills, particularly in SQL, REST APIs, Postman, application logs, IIS, Windows, and Linux environments.

Issues requiring application code changes will be identified, documented, and escalated to the appropriate development teams.

🔵 Key Responsibilities

• Monitor production applications and respond to technical incidents.
• Investigate application errors and perform root cause analysis.
• Troubleshoot issues related to application configuration, databases, APIs, infrastructure, and environments.
• Execute SQL queries for troubleshooting and data validation.
• Test and validate REST API requests and responses.
• Work with JSON payloads and API testing tools such as Postman.
• Analyze application logs and monitoring information to identify issues.
• Perform application configuration changes when required.
• Support application deployments and perform post-release validation.
• Coordinate with development teams when incidents require code changes.
• Document incidents, resolutions, troubleshooting steps, and knowledge articles.
• Track incidents and support timely resolution in line with agreed SLAs.

🔵 Required Qualifications

• 4+ years of hands-on Application Support / Production Support experience.
• Strong SQL knowledge, including queries, joins, and stored procedures.
• Good understanding of REST APIs and JSON.
• Hands-on experience using Postman or similar API testing tools.
• Knowledge of IIS and application hosting fundamentals.
• Good understanding of both Windows and Linux environments.
• Experience analyzing application logs and monitoring tools.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Experience supporting production or enterprise applications.
• Excellent communication and coordination skills.

🔵 Nice to Have

• Basic understanding of .NET applications.
• Previous experience supporting large-scale or enterprise applications.
• Bachelor’s degree in Computer Science or a related field.

🔵 Why Join Fekra?

🏆 ISO-Certified & ISTQB Platinum Partner – Be part of a globally recognized company.

🌍 100% Remote – Work from anywhere!

💰 Competitive Salary

🚀 Exciting Projects – Work on cutting-edge fintech and cloud-based applications.

📈 Career Growth – Enjoy continuous learning and professional development.

💡 Flexible Work Options – Part-time and full-time remote opportunities.

🤝 Collaborative Culture – Join a dynamic, supportive, and innovative team.