Support Services Specialist (Hotel background-Opera experience) – Middle East & Africa

About HRS

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Join us in our journey to deliver the best service possible to the hospitality world!

JOB REQUIREMENTS:

• 1–3 years of experience in the hospitality industry, including exposure to PMS solutions.
• Strong knowledge of hotel operations.
• Ability to succeed through collaboration with internal and external stakeholders.
• Ability to communicate effectively and build rapport with team members and clients.
• Good knowledge of OPERA PMS; OPERA Cloud knowledge is essential.
• Ability to evaluate and understand individual hotel business needs and business rules to best leverage our product functionality.
• Strong technical mindset, proactive ‘can-do’ attitude, and a customer-focused approach

MAIN RESPONSIBILITIES:

• Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
• Handle customer cases, triage inbound caseloads, and review owned and escalated cases.
• Ensure familiarity with new product releases as they become available.
• Liaise with subject matter experts on client requests for enhancements and development.
• Work with support and implementation teams to ensure service level requirements are exceeded.
• Conduct user training.
• Perform other duties as requested or deemed appropriate by management.

Candidate must be able to work in a 24/7 support environment, including morning, afternoon, and night shifts, as well as weekends and public holidays when required. They will also participate in an on-call rotation based on business needs.

Languages:

• Fluent English (written and spoken) is required.
• French is considered a strong advantage.

Why Join HRS?

• A Job in an international company
• A diverse, demanding and varied range of tasks
• Teammates who are at your side with any questions you may have
• Individual design and development options
• Motivating remuneration package
• Work from home and hybrid options
• Competitive annual bonus scheme
• Team building and company events
• Family friendly benefits
• Fitness/healthy lifestyle support program
• Employee referral program

We look forward to hearing from you!