Application Support Specialist - SAP CPQ (m/f/d)

Summary

Make an Impact Behind the Technology That Drives Our Business

Are you passionate about solving technical challenges, supporting business users, and making enterprise applications work smarter?

At Hexagon, we are looking for an Application Support Specialist – SAP CPQ to join our IT Customer Engagement team, supporting our Waygate Technologies division.

In this role, you will be a key point of contact for business-critical applications, including SAP CPQ, Salesforce, and ServiceMax. You will help ensure that our sales and service teams can work efficiently by resolving application issues, improving processes, and delivering a great user experience.

This is an excellent opportunity for someone who enjoys hands-on troubleshooting, understands commercial business processes, and wants to deepen their expertise within the SAP ecosystem.

Job Responsibilities

Application Support & Incident Management

• Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution and clear communication.

• Investigate and troubleshoot issues across SAP CPQ, Salesforce, and ServiceMax, including quoting, pricing, user access, and integration-related challenges.

• Prioritise and manage support tickets according to agreed service levels (SLAs).

• Collaborate with technical specialists, developers, and external vendors to resolve more complex issues.

• Act as a trusted support partner for business users, translating technical solutions into clear, practical guidance.

SAP CPQ & Salesforce Support

• Support SAP CPQ functionality, including product configuration, pricing rules, discount structures, approval workflows, and quote generation.

• Maintain and adjust application configurations in line with established change management processes.

• Support Salesforce administration, including user permissions, workflows, validation rules, and reporting.

• Help maintain data accuracy and support approved data corrections.

• Assist with application integrations and processes connecting CPQ, CRM, and ERP systems.

Continuous Improvement & Knowledge Sharing

• Identify recurring issues and contribute to root cause analysis and long-term solutions.

• Create and maintain knowledge articles, troubleshooting guides, and user documentation.

• Analyse support trends and recommend opportunities to improve application reliability and user experience.

• Work closely with international IT and business stakeholders to continuously improve support processes.

Qualifications

• Around 3–5 years of experience in application support, enterprise systems support, or a similar IT-facing role.

• Hands-on experience with SAP CPQ, particularly product configuration, pricing, approvals, or quoting processes.

• Alternatively, strong experience with related SAP solutions such as SAP Sales Cloud, SAP S/4HANA SD, SAP BRIM, subscription billing, or SAP BTP integrations, combined with a willingness to develop SAP CPQ expertise.

• Good working knowledge of Salesforce Sales Cloud and/or Service Cloud, including administration, configuration, and reporting.

• Experience with IT service management tools, ideally ServiceNow, and an understanding of incident management and SLAs.

• Strong analytical and troubleshooting skills, with a structured approach to problem-solving.

• Excellent communication skills and a customer-focused mindset.

• Ability to collaborate effectively with technical teams and business stakeholders in an international environment.

• Good command of English, both written and spoken.

• A degree in IT, Information Systems, Business, or a related discipline, or equivalent practical experience.

We Offer

At Hexagon, you will have the opportunity to work with international teams and business-critical technologies that support real-world industrial innovation.

You can look forward to:

• An international, collaborative IT environment.

• Exposure to SAP CPQ, Salesforce, and integrated enterprise applications.

• Opportunities to expand your technical expertise and develop new skills.

• A role where your problem-solving skills directly impact business operations.

• The opportunity to contribute to continuous improvement and shape the way we support our users.