Appointment Setter

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization. Location Fully remote | 8 AM - 5 PM CST (1 hour lunch included). Role Overview The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes. Key Responsibilities High-Volume Call Handling Handle 175–225 calls per day through an auto-dialer system Engage with leads in real-time as calls are presented via dialer Maintain consistent energy, tone, and efficiency across a high volume of interactions Appointment Booking Follow structured scripts and call flows to guide conversations Book qualified in-home appointments for the sales team Keep conversations focused on securing appointments rather than selling services Lead Qualification Ask key qualifying questions related to location, timing, and interest Ensure appointments meet required criteria before booking Avoid over-selling or deviating from the defined process CRM & System Management Accurately update and manage lead data within LeadPerfection Track call outcomes, appointment status, and follow-ups Maintain clean and organized pipeline data Dialer & Workflow Execution Operate within a predictive dialer environment using Five9 Manage callbacks and follow-ups as needed Work efficiently within a structured, queue-based workflow Adaptability & Process Alignment Adapt quickly to script updates, campaign changes, and shifting priorities Remain coachable and open to feedback Maintain performance consistency in a repetitive, fast-paced environment Qualifications Experience 2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred Experience working with auto-dialers or predictive dialer systems preferred Skills Strong verbal communication skills with clear, neutral English Ability to control and guide conversations efficiently toward booking outcomes Comfortable handling high call volume with speed and consistency Strong listening skills and ability to follow structured scripts naturally Process-driven and execution-focused mindset rather than sales-driven Comfortable working within structured systems and clear KPIs Resilient, consistent, and able to manage repetitive tasks effectively Coachable, adaptable, and responsive to feedback and change What Success Looks Like Consistently handling high daily call volumes (175+ calls/day) Strong and consistent appointment booking rates High accuracy in CRM updates and lead tracking Ability to remain focused, efficient, and consistent throughout the workday Opportunity This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact. Application Process: To be considered for this role these steps need to be followed: Fill in the application form Record a video showcasing your skill sets