Appointment Setter

Company Description Online Road is a results-driven, performance-based digital growth firm focused on helping businesses expand their online reach and increase revenue. The company delivers all services in-house, leveraging a team with deep expertise in SEO, SEM, social media advertising, and website design and development. Online Road partners with leading platforms such as Google and Facebook to create tailored digital marketing strategies for clients ranging from SMEs to large enterprises. With experience across more than 250 businesses, the team emphasises data-driven campaigns, creativity, and up-to-date best practices in a fast-changing digital landscape. The culture is dynamic, impact-oriented, and supportive of continuous learning and professional growth.

Role Description This is a full-time Appointment Setter role based in Sydney, NSW, with a hybrid work arrangement that allows some work from home. The Appointment Setter will contact prospective and existing clients via phone, email, and other channels to qualify leads and schedule sales appointments for the business development team. Responsibilities include managing and updating the appointment calendar, confirming and rescheduling meetings as needed, and ensuring that all interactions are accurately logged in the CRM system. The role involves conducting basic needs assessments, following structured call scripts while adapting to customer responses, and delivering clear, professional information about Online Road’s digital marketing services. The Appointment Setter will collaborate closely with the sales and marketing teams to improve lead quality, share feedback from conversations, and support the overall sales pipeline.

Qualifications

• Strong skills in Setting Appointments and Appointment Scheduling, with the ability to manage calendars and coordinate multiple stakeholders.
• Experience in Lead Generation, including qualifying prospects and identifying opportunities that align with company offerings.
• Excellent Communication and Customer Service skills, with a professional phone manner and the ability to build rapport quickly.
• Comfort working with CRM systems and basic productivity tools (e.g., email, spreadsheets, calendar applications).
• Proven ability to meet or exceed call, contact, and appointment-setting targets in a fast-paced environment.
• Strong organisational skills, attention to detail, and reliability in following processes and documenting interactions.
• Ability to work both independently and collaboratively within a hybrid team in Sydney, NSW.
• Prior experience in sales support, telesales, or a similar customer-facing role is highly regarded; experience in digital marketing or agency environments is a plus.