Appointment Setter

Customer Radar | 10–15 hours per week | Flexible hours | Hybrid or fully remote

Pay: Hourly rate plus commission for every completed demo

Great businesses deserve to be recognised for being great. Customer Radar is a customer feedback and reputation management platform that helps companies showcase to the world just how good they really are.

We work with multi-location businesses across New Zealand, Australia and North America. Our automation captures what customers genuinely think, turns that goodwill into visible online reviews and ratings, and keeps it happening consistently at every single site. The result is a reputation that stands out in search, earns trust before the first conversation even starts, and becomes a genuine competitive advantage.

We also help our clients see their business the way their customers see it. Trends surface early, so a problem at one site gets spotted while it is still a quiet piece of private feedback, and gets fixed before it ever becomes a public review. Our clients see exactly what they are doing brilliantly, and exactly where they can improve, site by site.

Their leadership teams get a clear read on customer sentiment across the whole group, and every site gets something to be proud of.

In short: we help great companies see what their customers see, get better where it counts, and prove to the world just how good they are.

Our clients include veterinary groups, dental groups, franchise networks, automotive workshops and financial services organisations. This role focuses primarily on the veterinary sector, where we have a history of success.

You'll be picking up the phone and booking online demonstrations of Customer Radar with senior decision-makers at veterinary practices and groups.

This is a genuinely good story to tell. You're calling businesses to show them how to see their business through their customers' eyes, how to catch and fix issues early, and how to get the public recognition they have already earned.

We do the targeting. You get a researched list with names, titles and direct numbers. Your job is to make the calls, have a good conversation, and get a confirmed time in the calendar.

This is not a script-reading numbers game. Our buyers are practice owners, operations managers or senior leaders. The people who do well here are the ones who sound genuine, ask good questions, and know when to ask for the appointment.

• Outbound calls to a supplied list of targeted practices and contacts
• Reaching senior decision-makers: owners, practice managers, operations managers and marketing leads.
• Qualifying against a clear set of criteria before booking anything
• Booking 30-minute online demonstrations directly into our calendar
• Following up by phone and email on no-answers and callbacks
• Keeping call outcomes and notes up to date so nothing is lost
• Feeding back what you're hearing on the phones so we can sharpen the pitch

A steady flow of qualified demos that actually happen, with the right person on the call.

• A proven track record in outbound calling, appointment setting or phone-based sales. We'll ask you about specific numbers you've hit and how you hit them.
• Genuinely comfortable picking up the phone and calling someone cold. This is most of the job.
• Confident talking to senior people without being intimidated or pushy
• Clear, warm phone manner and good written English for follow-ups
• Self-managing. You'll be working your own hours with light supervision, so you need to be someone who gets on with it.
• Reliable internet, a quiet space to call from, and a decent headset

• Experience selling into veterinary, healthcare, franchise or multi-location businesses
• Experience with SaaS or subscription software
• Familiarity with CRM platforms
• Willingness to be flexible to reach Australian and North American contacts.
  

• Contract, not employment. You'll invoice us.
• 10–15 hours per week, with flexibility on when you do them within reasonable calling hours for the markets you're dialling.
• Hybrid or fully remote. If you're in Auckland and want desk time with the team, that's available. If you'd rather work entirely from home, that's fine too.
• Pay: Hourly rate plus commission for each completed demonstration. Commission is paid on demos that are held, not just booked.
  

Send us a short note covering:

• What you've sold on the phone before, and the results you got.
• Your availability.

Please don't send a generic AI generated cover letter.