Appointment Setter

Company Description

Academy is an education media company that operates a catalog of more than 50 YouTube channels, websites, and social media pages. The organization focuses on creating high-quality, educational content in business, entrepreneurship, personal finance, and other specialized topics. Academy’s goal is to make practical, well-researched knowledge accessible to a wide audience. Team members collaborate in a digital-first environment and contribute to content that helps viewers and readers improve their skills and financial literacy.

About the Role

We're looking for a proactive, sales-oriented Appointment Setter based in Latin America to join our team full-time. This role is responsible for engaging with inbound leads through chat, maintaining fast response times, qualifying prospects, and helping move conversations toward booked appointments or offers. You'll also work alongside AI-assisted conversations, monitoring interactions and stepping in whenever a human touch is needed to ensure every lead receives a timely and personalized experience. If you're highly responsive, thrive in a fast-paced environment, enjoy talking to people through messaging, and have strong sales instincts, we'd love to hear from you.

Responsibilities

• Respond to inbound leads via chat and messaging platforms.
• Maintain fast response times, aiming to reply to new conversations within 30 seconds whenever possible.
• Build rapport with prospects and guide conversations toward appointments or offers.
• Qualify leads and identify potential opportunities.
• Manage multiple conversations simultaneously while maintaining high-quality communication.
• Monitor AI-assisted conversations and take over when human intervention is needed.
• Keep conversations organized and follow up with leads as required.
• Collaborate with the team to improve messaging, conversion rates, and customer experience.

Requirements

• Based in Latin America (LATAM).
• Strong written English with excellent grammar and communication skills.
• Available to work 40 hours per week during PST or EST business hours.
• Able to stay consistently online and highly responsive throughout working hours.
• Comfortable managing multiple conversations at the same time.
• Strong interpersonal skills with a natural ability to build rapport through text.
• Sales, customer support, appointment setting, or live chat experience is a strong advantage.
• Self-motivated, proactive, and able to work independently.
• Reliable internet connection and a dedicated remote work setup.
• Comfortable using AI tools and adapting to new technologies.

Preferred Qualifications

• Experience in appointment setting, sales, lead generation, or customer success.
• Experience using CRM systems and messaging platforms.
• Strong problem-solving skills and attention to detail.
• Ability to work in a high-volume, fast-paced environment.

Work Setting:

• Full-time (40 hours/week)
• Fully remote