AR / Collections Team Manager

AR / Collections Team Leader

Remote | Full-Time | International Team

About the Role

We are looking for a hands-on AR / Collections Team Leader to take ownership of our collections team and drive measurable improvements in performance, productivity, and results.

This is a front-line leadership role. We are looking for someone who works closely with their team every day — coaching agents, monitoring performance, developing skills, solving problems, and holding people accountable for their KPIs.

This is not an Operations Manager role. You will not be managing other managers or sitting several levels above the team. We need someone who is comfortable being directly involved in the day-to-day performance of their team and who understands what it takes to get the best out of individual contributors.

You should be the type of leader who knows your team's numbers, understands where performance is falling short, knows why it is happening, and takes action to fix it.

What You'll Be Responsible For:

Lead & Develop a High-Performing Team

• Directly manage and support a team of AR / Collections agents.
• Set clear expectations around productivity, quality, collections, follow-ups, and other KPIs.
• Monitor individual and team performance closely.
• Coach team members on a consistent basis to improve their skills and results.
• Identify knowledge, skill, and performance gaps and implement targeted development plans.
• Help team members become more confident and effective in handling objections and difficult conversations.
• Recognise strong performance while addressing underperformance quickly and fairly.
• Conduct performance conversations and structured improvement plans when required.

Own Team Performance & KPIs

• Take accountability for the team's overall collections performance.
• Track daily activity, follow-ups, productivity, aging, and collection results.
• Use performance data to identify trends, issues, and opportunities.
• Ensure team members understand their KPIs and are held accountable for achieving them.
• Identify the root causes behind missed targets and implement practical solutions.

Improve Processes & Performance

• Identify workflow gaps, bottlenecks, and inefficiencies affecting the team's results.
• Improve processes to create greater consistency and productivity.
• Help establish clear systems, reporting, and performance-tracking processes.
• Work closely with team members to understand the challenges they face and find practical solutions.
• Continuously look for ways to improve team effectiveness and collection outcomes.

Lead Through Accountability

• Maintain high standards without micromanaging.
• Have difficult conversations when necessary.
• Address performance issues early rather than allowing them to become ongoing problems.
• Create a culture where team members take ownership of their results.
• Lead by example through strong communication, organisation, and follow-through.

What We're Looking For

We are looking for a hands-on people leader, not a high-level operations executive.

The ideal candidate will have:

• 5+ years of experience in team leadership or people management, preferably managing front-line agents or individual contributors.
• Experience directly managing a performance-driven team and being accountable for their results.
• A strong understanding of KPIs, productivity metrics, performance management, and accountability.
• Experience coaching and developing employees to improve their skills and performance.
• Experience identifying performance and knowledge gaps and creating solutions to address them.
• Strong objection-handling and conflict-resolution skills.
• Experience handling performance conversations and structured improvement plans.
• Strong analytical and problem-solving abilities.
• Excellent Excel and reporting skills.
• Experience working with remote or international teams is highly advantageous.
• Experience in collections, accounts receivable, customer service, sales, or another highly performance-driven environment is preferred.

The Type of Leader We're Looking For

You will thrive in this role if you:

• Enjoy working directly with your team, rather than managing from a distance.
• Know how to turn KPIs into clear expectations and daily actions.
• Can identify when someone is struggling and determine whether the issue is skill, knowledge, process, effort, or accountability.
• Enjoy coaching people and helping them become better at what they do.
• Are comfortable having difficult conversations and holding people accountable.
• Take ownership when results aren't where they need to be.
• Don't wait for someone else to solve a problem.
• Are highly organised, analytical, and results-driven.
• Can balance high standards with genuine team development.
• Lead from the front and are willing to get involved when the team needs support.

What This Role Is NOT

To be clear, this position is not intended for someone whose primary experience is managing managers, overseeing multiple departments, or operating at an executive/operations level removed from the front-line team.

We're looking for someone who has personally managed agents and individual contributors, understands their day-to-day challenges, and has a proven ability to improve the performance of the people they directly manage.

If your management style is built around coaching, accountability, measurable performance, and developing people, we'd like to hear from you.

What Success Looks Like

Within your first 3–6 months, you will:

• Establish clear visibility into individual and team KPIs.
• Create stronger accountability around performance.
• Improve team consistency and productivity.
• Identify and address performance and skills gaps.
• Improve collection results.
• Develop team members through consistent coaching and training.
• Introduce practical process improvements that make the team more effective.

What We Offer

• Fully remote position.

• International team environment.

• Competitive compensation based on experience.

• Opportunity to take ownership of a critical business function.

• A performance-driven environment where your impact is visible.

• Supportive company culture built around:

Tenacity

Communication

Innovation

Teamwork

Ready to Lead From the Front?

• If you're a hands-on team leader who knows how to develop people, drive KPIs, solve performance problems, and hold a team accountable for results, we'd love to hear from you.