Area After Sales Manager, Western Region

Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN. Brief Role Description This position is a career level 20P and is located in the Pacific Northwest with a role classification of Fully Remote. Ensure customers receive a premium service experience. Drive retail parts and accessory sales and service loyalty to achieve Area objectives. Provide After Sales consulting services for process improvement in the dealerships. Possible Tasks within this Role Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards as it relates to customer experience. Ensure Dealers have proper service equipment, tools and capacity in place. Monitor for compliance with training and certification requirements of after sales personnel. Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention. Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/ arbitration situations. Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs. Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed. Counsel and advise dealer on warranty processes and actively control warranty costs. Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock. Drive wholesale, retail, internal, tire and accessory parts business. Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs. Serve as the subject matter expert for answers to Dealer questions on after sales topics, insuring that you are accessible when needed and follow-up on outstanding topics. Monitor dealership KPI objectives and review performance with dealership management. Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions. Support implementation of process improvements. Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements. Qualification requirements Min 7 years Education Required Bachelor’s degree in business, automotive, related field preferred or equivalent work experience. Skills Resource and program management Strong written and oral communication skills Ability to multi-task Proficient in Microsoft Office Suite Specialized Skills Required Automotive or related field, or equivalent experience in service operations Strong written and oral communication skills Work Flexibility Position is typically home-based with up to 80% travel. Position requires frequent travel to dealers. Travel outside Area may be required at times. Position requires availability via phone on weekends and holidays when dealerships are open Compensation Data Salary range is dependent on factors such as geographical differentials, credentials or certifications, industry-based experience, qualifications, and training. In the state of California, the salary range is $111,000.00 - $155,000.00 Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing. Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN. Brief Role Description This position is a career level 20P and is located in the Pacific Northwest with a role classification of Fully Remote. Ensure customers receive a premium service experience. Drive retail parts and accessory sales and service loyalty to achieve Area objectives. Provide After Sales consulting services for process improvement in the dealerships. Possible Tasks within this Role Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards as it relates to customer experience. Ensure Dealers have proper service equipment, tools and capacity in place. Monitor for compliance with training and certification requirements of after sales personnel. Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention. Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/ arbitration situations. Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs. Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed. Counsel and advise dealer on warranty processes and actively control warranty costs. Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock. Drive wholesale, retail, internal, tire and accessory parts business. Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs. Serve as the subject matter expert for answers to Dealer questions on after sales topics, insuring that you are accessible when needed and follow-up on outstanding topics. Monitor dealership KPI objectives and review performance with dealership management. Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions. Support implementation of process improvements. Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements. Qualification requirements Min 7 years Education Required Bachelor’s degree in business, automotive, related field preferred or equivalent work experience. Skills Resource and program management Strong written and oral communication skills Ability to multi-task Proficient in Microsoft Office Suite Specialized Skills Required Automotive or related field, or equivalent experience in service operations Strong written and oral communication skills Work Flexibility Position is typically home-based with up to 80% travel. Position requires frequent travel to dealers. Travel outside Area may be required at times. Position requires availability via phone on weekends and holidays when dealerships are open Compensation Data Salary range is dependent on factors such as geographical differentials, credentials or certifications, industry-based experience, qualifications, and training. In the state of California, the salary range is $111,000.00 - $155,000.00 Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing. Job ID: 28161 Company: Audi of America, LLC Location: Department: Sales & Aftersales Career Level: Professionals Working Model: Full-time Contract Type: Unlimited Remote Working: Up to 100% Posting Date: Jul 6, 2026 Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN. Brief Role Description This position is a career level 20P and is located in the Pacific Northwest with a role classification of Fully Remote. Ensure customers receive a premium service experience. Drive retail parts and accessory sales and service loyalty to achieve Area objectives. Provide After Sales consulting services for process improvement in the dealerships. Possible Tasks within this Role Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards as it relates to customer experience. Ensure Dealers have proper service equipment, tools and capacity in place. Monitor for compliance with training and certification requirements of after sales personnel. Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention. Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/ arbitration situations. Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs. Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed. Counsel and advise dealer on warranty processes and actively control warranty costs. Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock. Drive wholesale, retail, internal, tire and accessory parts business. Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs. Serve as the subject matter expert for answers to Dealer questions on after sales topics, insuring that you are accessible when needed and follow-up on outstanding topics. Monitor dealership KPI objectives and review performance with dealership management. Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions. Support implementation of process improvements. Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements. Qualification requirements Min 7 years Education Required Bachelor’s degree in business, automotive, related field preferred or equivalent work experience. Skills Resource and program management Strong written and oral communication skills Ability to multi-task Proficient in Microsoft Office Suite Specialized Skills Required Automotive or related field, or equivalent experience in service operations Strong written and oral communication skills Work Flexibility Position is typically home-based with up to 80% travel. Position requires frequent travel to dealers. Travel outside Area may be required at times. Position requires availability via phone on weekends and holidays when dealerships are open Compensation Data Salary range is dependent on factors such as geographical differentials, credentials or certifications, industry-based experience, qualifications, and training. In the state of California, the salary range is $111,000.00 - $155,000.00 Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing. Job ID: 28161 Company: Audi of America, LLC Location: Department: Sales & Aftersales Career Level: Professionals Working Model: Full-time Contract Type: Unlimited Remote Working: Up to 100% Posting Date: Jul 6, 2026 Posting Date: Jul 6, 2026 Working in Audi of America Sophisticated, innovative, and bold. These are just a few words that describe the Audi brand. At Audi of America, we are always searching for top talent looking to rewrite and redefine what it means to work in the automotive industry. With your help, we can change history. To learn more about our exciting job opportunities, please visit our career page. Learn more about us About Us | Audi of America, LLC LinkedIn | Audi of America, LLC Privacy Policy Data Privacy | Audi of America, LLC Support For more information contact: [email protected]