Area Support Analyst [Control Framework]

Who We Are

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

About The Role

• Contract type: Permanent
• Hours: Full-time 35 hours per week
• Band & Salary: Band 5
• Location: Manchester Square One, Travis Street
• Working pattern: Hybrid working: this role permits hybrid working, employees are expected to work from Manchester Square One for minimum of 60% of their weekly hours, typically minimum 3 days for full-time roles.
• Closing date: Wednesday 21st October 2026
  
  

Role Responsibilities

Within the Control & Process Framework team, we support shared services to maintain a robust control framework, risk management, and governance processes, and improve processes and controls whilst managing our risk profile.

We're looking for a self-starter with a proactive attitude and the confidence to operate independently to join our Control & Process Framework team at Network Rail in a fast-paced environment where accuracy and attention to detail are essential. The role involves managing multiple tasks simultaneously, putting the customer at the heart of what we do. The position demands a strong ability to be collaborative, juggle responsibilities and deliver consistently under pressure.

Main Responsibilities

• Support our Golden Threads across shared services with emphasis on AP and AR teams to drive and support adherence to our control framework
• Partner with internal teams to ensure sound decisions and long-term enhancements to processes and controls.
• Support financial process reviews across the business to identify and implement control improvement
• Own and implement validation & testing schedules for standard operating procedures and controls
• Mitigate all known risks, where new issues are identified work in conjunction with shared service colleagues to understand root cause and develop plans to mitigate.
• Support continuous improvement across the control framework, driving efficiency through automation, digital tools, and process optimisation.
• Working collaboratively with shared services teams to ensure compliance to policy and regulations including GDPR and HMRC / tax regulations and helping to share knowledge and understanding
• Building knowledge and understanding within the teams of the processes undertaken and supporting the shared services teams to ensure each process is documented then kept updated in line with current practice
• Deliver accurate, timely reporting using Power BI and other tools to provide insightful analysis to support strategy and planning within shared services
• Build trusted relationships with internal and external stakeholders including shared services teams, internal audit and National Audit Office.
  
  

Your Experience And Skills

What are we looking for?

• We're looking for someone who's inquisitive with strong analytical skills and attention to detail who can demonstrate a genuine interest in how processes and controls work and finding smarter ways to do them
• Experience of managing improvement projects
• Exceptional customer focus/engagement/stakeholder management skills
• Proven influencing, networking and stakeholder management skills at senior management level.
• Experience working at a similar level within a Shared Services environment
• Excellent communication skills
  
  

What could set you apart when applying?

• Knowledge of universal COSO guidelines to evaluate internal controls, risk management and fraud
• ORACLE eBusiness Suite experience
• Studying for AAT/ACCA qualifications
• Embrace using Artificial Intelligence
  
  

Please note: The criteria outlined in this advert reflect the specific requirements of this role. The attached job description provides full details of the role's responsibilities, essential and desirable criteria and should be considered alongside this information.

What's In It For You

Here are a few of the benefits we offer:

• 28-day annual leave with the option to buy and sell days
• Generous maternity, paternity, and adoption leave to support our employees during significant life moments
• Choice of pension schemes
• 75% discount of leisure travel for you and your family
• Private Healthcare (subject to T&Cs)
• 5 days paid volunteer or carers leave
• Up to 75% subsidised Rail and Underground travel
• Gym Pass -access to gyms across UK
• My Benefits platform- giving national and local retail discount
  
  

Role

To find out more explore Working for Network Rail. Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer. All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information. Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you. Below are some examples of adjustments we can make:

• Changing a provision, practice or 'the way things are done' For example, we can give candidates extra time to complete online, tasks or interviews as needed.
• Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs.
• Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
  
  

There are lots of other adjustments we can consider, please just ask! If you have any questions or would like to speak the Resourcing Team, please contact RSResourcing@networkrail.co.uk