AS/400 Support Engineer

Position: IBM i (AS/400) Support Engineer – L1 / L2 / L3

Location: Colombia – Remote

Language: Spanish Required

Technology: IBM i (AS/400)

Mandatory Skills

IBM i (AS/400) | Production Support | System Operations | Incident Management | Job & Queue Monitoring | CL Commands | Batch Jobs | Troubleshooting | Spanish

Level-specific:

L1: Monitoring & Operations | L2: Troubleshooting & Production Support | L3: Administration, Performance & RCA

Job Description

We are hiring multiple IBM i (AS/400) Support Engineers across L1, L2, and L3 levels in Colombia. Candidates will support production IBM i environments, troubleshoot incidents, monitor system operations, and maintain platform stability.

Key Responsibilities:

• Provide L1/L2/L3 production support for IBM i (AS/400) environments based on experience level.
• Monitor systems, jobs, job queues, output queues, alerts, and operational processes.
• Troubleshoot IBM i system and application-related production incidents.
• Work with CL commands, job management, spool files, libraries, user profiles, and system utilities.
• Monitor and support batch jobs, scheduled processes, backups, and routine operations.
• Investigate production issues and coordinate escalations with application, infrastructure, and technical teams.
• Maintain incident records and follow established support and service management procedures.
• L3 engineers will handle advanced troubleshooting, performance analysis, root cause analysis (RCA), and complex production issues.
• L3 resources may also provide technical guidance and support to L1/L2 engineers.
• Knowledge of DB2 for i, SQL, RPG, CL programming, and ITIL is beneficial depending on the support level.