IT Support Engineer

ABOUT THE ROLE We are looking for a proactive, customer-focused IT Support Engineer to join our Global IT team. In this role, you will provide technical support, troubleshoot IT issues, and support system and network administration for employees across the business. You will work across macOS, Windows, enterprise networks, and collaboration tools to help maintain seamless day-to-day IT operations. Beyond daily support, you will also collaborate with cross-functional IT teams on projects, deployments, and process improvements, contributing to the growth and efficiency of our global technology environment. Your Mission Accelerate how the entire development organization works by finding high-impact use cases for AI, building the solutions that automate them, and spreading those wins so they scale across teams. YOU WILL BE RESPONSIBLE FOR: Provide Technical Support : Troubleshoot software, hardware, and network-related issues while delivering clear, step-by-step guidance to end users for timely resolution. Escalate Complex Issues: Collaborate with senior engineers and specialized teams when advanced troubleshooting or deeper technical expertise is required. Deliver High-Quality Internal Support : Manage and respond to employee requests through the ticketing system, ensuring timely communication and effective issue resolution. Monitor Systems & Perform Maintenance : Proactively monitor system performance and security, apply updates, and assist with ongoing hardware and software maintenance. Support IT Deployments : Assist with the deployment, setup, and configuration of new systems, applications, and company-wide updates. Maintain Documentation & Asset Inventory : Create and update knowledge base articles, document incidents and resolutions, and maintain accurate IT asset records. Collaborate Across IT Teams : Work closely with IT administrators, developers, and network engineers on testing, quality assurance, and cross-functional projects. Promote Security & Compliance : Follow IT security policies, identify potential risks, and support best practices to maintain a secure IT environment. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: Experience with onboarding/offboarding processes, hardware/software troubleshooting, and end-user support across macOS and Windows environments. Familiarity with Azure , Entra ID , Google Workspace , and IT service management tools such as Jira and Confluence . Knowledge of enterprise networking hardware, conference room technology, and printer troubleshooting. Understanding of password managers, MFA, passkeys, and general authentication/security best practices. Strong customer service mindset with excellent communication skills. Self-sufficient, dependable, and able to identify when escalation is needed. Ability to lift up to 50 lbs unassisted and manage competing priorities in a fast-paced environment. WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS Enhanced Health Plan People pass Gas & Canasta A fun work environment for sports lovers Wellness Aid English Course Aid Glasses Aid Morning & Night transportation BBQ Day Integrations Activity Home Work Day CSR Day In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar! As our company working language is English, we’d like to see your CV in English, please