ASAP ANALYST - SCH EPIC

Job Title:

Epic ASAP Analyst

Department:

SCH Epic

Full Time/PRN:

Hybrid schedule; Onsite at least twice weekly at South Central Regional Medical Center and affiliated facilities. May require occasional evening/weekend support and participation in on-call rotations.

Job Summary

The Epic ASAP Analyst is responsible for the design, build, implementation, optimization, and ongoing support of the Epic ASAP application and Emergency Department workflows. This position collaborates closely with Emergency Department physicians, advanced practice providers, nursing, clinical staff, ancillary departments, and operational leadership to ensure Epic supports safe, efficient, and standardized emergency care processes. The Analyst serves as the primary subject matter expert for Epic ASAP, providing application build expertise, workflow analysis, troubleshooting, testing, optimization, and coordination between Emergency Department operations, clinical leadership, IT, Epic application teams, and Epic.

Essential Duties & Responsibilities

System Design & Build: Configure, maintain, and optimize Epic ASAP functionality supporting Emergency Department clinical and operational workflows; support patient arrival, triage, tracking, provider and nursing documentation, orders, medications, results review, procedures, reassessments, patient movement, discharge, admission, transfer, and disposition workflows; build and maintain tracking boards, navigators, SmartForms, SmartTools, flowsheets, order sets, preference lists, documentation templates, BPAs, and decision-support tools; support Emergency Department throughput initiatives; evaluate workflow impacts prior to implementation; participate in upgrades, new functionality deployment, optimization efforts, and enhancement projects.

Support & Troubleshooting: Troubleshoot issues involving ED tracking, triage, documentation, orders, medications, results, patient movement, and disposition; investigate workflow and application concerns using Epic troubleshooting tools; identify root causes and implement sustainable solutions; collaborate with technical, interface, device, and integration teams; partner with Epic Technical Support and other Epic applications to resolve complex issues; provide support for urgent issues affecting Emergency Department operations and patient care.

Collaboration & Communication: Work directly with Emergency Department physicians, APPs, nurses, technicians, registration staff, ancillary departments, educators, and operational leadership to develop effective Epic solutions; collaborate across Epic applications including Orders, ClinDoc, Cadence/Prelude, Willow, Beaker, Radiant, Cupid, HIM, and Hospital Billing; participate in governance committees, workgroups, workflow design sessions, project teams, and optimization initiatives; communicate workflow impacts and application changes; support efforts to improve ED throughput, efficiency, standardization, and patient safety.

Testing & Documentation: Develop and execute testing plans for new build, upgrades, integrations, regulatory requirements, enhancements, and workflow changes; perform unit, integrated, regression, and end-to-end testing; validate Emergency Department workflows including arrival, triage, orders, medication administration, results review, admission, discharge, and transfer; maintain build documentation, workflow records, testing results, change records, downtime procedures, and support documentation; support regulatory, patient-safety, and quality initiatives.

Training & Go-Live Support: Partner with training teams, educators, and Emergency Department leadership to develop and validate training materials; provide at-the-elbow support during go-lives, upgrades, workflow changes, and optimization initiatives; support onboarding of Emergency Department providers and staff; assist with Epic adoption and workflow standardization; monitor workflows post-implementation and recommend approved improvements.

Minimum Qualifications

Bachelor’s degree in healthcare, information technology, clinical discipline, or related field, or equivalent combination of education and relevant experience; 1–3+ years of Emergency Department, clinical, healthcare IT, EHR, or related healthcare experience; strong analytical, troubleshooting, and workflow-mapping skills; ability to understand complex clinical workflows and translate operational requirements into technical solutions; excellent communication, collaboration, and customer-service skills; ability to manage multiple priorities and work effectively with both technical and clinical teams.

Preferred Qualifications

Epic ASAP certification or willingness to obtain certification within 6 months of employment; experience supporting Emergency Department clinical and operational workflows; clinical background or prior experience working with Emergency Department physicians, nurses, APPs, or Emergency Department operations; experience with ED tracking, triage, documentation, orders, results, medication workflows, admission, discharge, and transfer processes; experience participating in Epic implementations, upgrades, optimization projects, integrated testing, interfaces, medical devices, or third-party systems; familiarity with Emergency Department quality, regulatory, patient-safety, and operational requirements.

Competencies

Ability to translate Emergency Department clinical and operational workflows into Epic solutions; strong understanding of patient movement, documentation, orders, results, medications, disposition, and downstream workflow dependencies; strong attention to detail with a focus on patient safety and data integrity; ability to troubleshoot issues across multiple Epic applications and integrated systems; strong communication, organization, collaboration, and prioritization skills; ability to work independently while supporting multidisciplinary clinical and operational teams; ability to respond effectively to urgent issues impacting Emergency Department operations; experience with Epic Hyperspace, Reporting Workbench, SmartTools, clinical decision support, and Epic troubleshooting tools preferred.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic informat