Ascending Service Manager
- Salary
- $39.7K–$46.7K
- Hiring from
- United States
- Work type
- Remote
- Posted
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Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title—they want ownership, influence, and the opportunity to build something that lasts.
As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively—and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.
The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.
Duties and responsibilities
- Develop and lead effective weekly trainings
- Evaluate field performance and deliver feedback in a 1:1 setting
- Create and implement effective development and disciplinary plans
- Learn all aspects of the Service Managers Day to day responsibilities
- Other duties as assigned.
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
Minimum Requirements
- High school diploma or GED.
- Knowledge of terminology, methods and best practices used in the foundation repair
- Proven experience in Service and/or customer service
Qualifications
- Successfully proven KPIs as a Certified Field Inspector or Service Technician
- Proficiency in Excel and other data management tools.
- Proven experience in Service and/or customer service.
- Proficient in all Microsoft Office applications.
- The ability to work in a fast-paced environment.
- Excellent problem-solving skills.
- Strong management and leadership skills.
- Effective communication skills.
- Exceptional customer service skills.
Working conditions
Will work in an office setting but will occasionally be required to travel to work sites or
construction branch locations, where the employee will visit with customers and employees to
ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne
particles, moving mechanical parts and vibration. The position works near moving mechanical
parts and in outside conditions that include inclement weather, heat and humidity, and exposure
to dust and asphalt.
What We Offer:
- Competitive base pay + position specific bonus and/or commission program
- Best-in-class Branch Manager in Training Program to help you start strong
- Continued support through professional development & annual Summits
- Company cell phone, vehicle and fuel card (eligibility based on position)
- Performance opens doors to elite recognition, trips & events
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it—our Employee Ownership Program lets you share the upside.
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
The anticipated salary range is the expected hiring range for this role in Virginia is $39,737.37 - $46,749.85. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.1741 Corporate Landing Pkwy
Virginia Beach, VA 23454
About Us
We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love.
True to our values, we've done the right things from the beginning, setting the stage for an even brighter future.
Join us as we charge ahead!