Asesor Telefónico CAU

TransUnion's Job Applicant Privacy Notice

Team Overview

El equipo de Customer Call Center es responsable de atender consultas, aclaraciones, reclamaciones, disputas y solicitudes relacionadas con información crediticia, garantizando el cumplimiento regulatorio y los estándares de servicio de TransUnion. El área forma parte de Operaciones y reporta al Supervisor de Centros de Contacto.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Analizar y resolver consultas, reclamaciones y solicitudes de clientes.
• Procesar Reportes de Crédito Especial conforme a procedimientos y regulación vigente.
• Evaluar documentación y emitir dictámenes de acuerdo con políticas establecidas.
• Atender solicitudes recibidas por correo electrónico y otros canales de servicio.
• Monitorear la calidad de los casos atendidos e identificar oportunidades de mejora.
• Elaborar reportes operativos, métricas de productividad y calidad.
• Capturar, validar y digitalizar información y documentos de clientes.
• Coordinar la resolución de casos con áreas Comercial, Legal, Soporte Técnico y Servicio al Cliente.
• Implementar planes de acción derivados de hallazgos de calidad.
• Asegurar el cumplimiento de controles, privacidad de datos y normativa aplicable.

Required Knowledge And Experiences

• 3 a 4 años de experiencia en Customer Service, Call Center, Contact Center o atención de reclamaciones.
• Conocimiento de conceptos de crédito, reportes crediticios y procesos de aclaración o disputa.
• Experiencia en análisis de información y revisión documental.
• Excelente comunicación escrita y redacción profesional.
• Carrera técnica, licenciatura o experiencia equivalente.

Required Technical Skills

• Microsoft Office (Excel, Word, Outlook y PowerPoint).
• Sistemas CRM (Customer Relationship Management) o plataformas de Contact Center.
• Herramientas de captura y gestión de información.
• Análisis de KPI, métricas operativas y niveles de servicio.
• Comunicación escrita orientada al cliente.

Preferred Skills

• Experiencia en burós de crédito, banca, fintech o servicios financieros.
• Conocimiento de procesos de calidad y monitoreo.
• Gestión de quejas y cumplimiento regulatorio.
• Manejo de SLA y métricas operativas.
• Participación en proyectos de mejora continua.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Rep II, Customer Support Operations

Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance.

About Us

View TransUnion's Job Applicant Privacy Notice

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.

We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care.

Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.

As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.