Assessment Coordinator - Scoring

As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country. Nelson is on a mission to make learning accessible, engaging, and effective for all. That's why Nelson continuously strives to create dynamic curriculum-aligned content that caters to diverse learning styles, fostering critical thinking, creativity, and life-long learning. In response to the evolving education landscape, Nelson developed Edwin, a digital learning ecosystem. Edwin is a learning platform for classroom success, providing curriculum-linked content, engaging tools and unparalleled support to reach every student. Nelson is redefining education and making a positive impact on the way knowledge is acquired and shared by creating the possible, one learner at a time. About the Role Reporting to the Vice President, Head of Sales, the Assessment & Sales Development Coordinator will execute the scoring services for classroom assessments and support clinical account sales using an inside account management model with a focus on Tier 3 resources. This role is responsible for fielding calls from clinical customers and forwarding them to the appropriate person (e.g., sales team, order desk or dept. manager). This role is a temporary 6-month contract opportunity based out of Newmarket, ON. The successful candidate will work in a hybrid capacity, both on- and off-site, at different capacities based on the time of school year and season. We are seeking an independent, professional, and detail-oriented professional to fill this full-time position. Key Accountabilities: Scoring & Assessment Services: Perform scanning, editing, scoring, and reporting of answer documents while ensuring a very high degree of accuracy Co-ordinate packing and destruction or returns to customers Meet or exceed the goals for turnaround times for scoring services Provide live support for online administration during scheduled testing windows Prepare and load rosters for CCAT 7, CTBS-R Communicate technical issues with the Riverside team during testing windows Provide Tier 1 technical support for online CCAT/CogAT administration Perform quality-control checks on each reprint of scannable answer sheets Perform routine calibration of the optical scanners; Arrange for service calls and maintenance when required. Product Expert: Act as the front-line source of general information and assistance for Customer Support, Sales Account Manager, and external customers with inquiries relating to intervention resources Sales Development: Update Salesforce with current contact information for Clinical accounts