Assessment Platform Administrator & Enablement Specialist

Job Description This is a remote position. Assessment Platform Administrator & Enablement Specialist (Part-Time) Remote | Philippines | Part-Time (20–30 hrs/wk), negotiable 11:00 PM – 8:00 AM PHT (Overlap with US Pacific Time) Long-Term Remote Role If you’re a high-performing systems or product professional who thrives on end-to-end platform ownership, AI-enhanced workflows, and working with a leading US-based commercial real estate ESG and sustainability firm that values strategic discipline over simple ticket management — keep reading. This isn’t a role for a "ticket dispatcher" waiting for assigned tasks. This is a focused, outcome-driven position where you’ll act as the single accountable product owner, lead internal enablement, and use cutting-edge AI tools to 10x your operational impact. Why This Is a Dream Job You’ll be working directly with a prestigious USA-based Sustainability & ESG Consulting player who: Champions Innovation: Operates a future-of-work, global-impact team that prioritizes AI-adaptive operators. Values Your Growth: Provides access to elite peers, upskilling, and a dedicated Success Manager (CSM) for professional coaching. Respects Your Expertise: Focuses on consolidated platform ownership and strategic clarity rather than micromanaged task lists. Builds Stability: Has a long history of working with Filipino professionals and is looking for a long-term team extension. You’ll get career transformation, high-level visibility, and the freedom to lead platform strategy — without being stuck in a generic "IT helpdesk" rut. What You’ll Be Owning This is a core product ownership and project management role covering platform governance, stakeholder enablement, and workflow optimization. You aren't just administering configurations; you are consolidating system ownership—mastering platform logic, scoring, workflows, and permissions to power high-stakes assessment operations. You’ll take the lead on: Strategic Platform Ownership: Serving as the dedicated product owner for Brilliant Assessments, replacing fragmented shared ownership with single-point accountability. Dynamic Internal Support: Comfortably managing the request queue for internal client-facing teams while translating complex technical concepts into simple, reassuring guidance. Platform & Data Guardianship: Maintaining 100% governance over permissions, templates, vendor relationships, and configuration integrity. AI Workflow Integration: Implementing AI-enhanced documentation, knowledge base resources, and support tools to accelerate delivery and enable self-service. Digital Knowledge Architecture: Auditing, consolidating, and structuring the company’s internal training, process docs, and enablement resources. End-to-End Project Execution: Overseeing platform enhancements from triage to completion, ensuring continuous process improvements are delivered regularly. Requirements This Role Is a Great Fit If You: Are a System Architect: You have a great ability to understand complex survey/assessment platform logic, configuration, and permissions workflows (e.g., Qualtrics, SurveyMonkey, Microsoft Forms, or similar). Are a Product & Systems Hybrid: You are equally comfortable managing project timelines and priorities as you are executing hands-on platform triage and configuration. Are an AI-Adaptive Operator: You actively use AI tools to improve documentation output, streamline support workflows, and reduce turnaround times. Have 2–3 years of experience in product ownership, business systems analysis, or platform administration within a modern operations environment. Are High-Accountability: You don't need to be chased for updates. You are reliable, meet deadlines, and take full, sole ownership of your platform. Communicate with elite fluency and professional confidence, translating technical issues into clear, reassuring language for stakeholders. What Success Looks Like After 60–90 Days: The Platform is Fortified: You have completed structured knowledge transfer, taken sole ownership of ticketing and governance, and established 100% platform stability. Enablement is Seamless: You are effortlessly balancing daily support requests with internal training, vendor management, and documentation consolidation. Impact is Measured: Your enablement assets and optimized support workflows show a measurable lift in internal team efficiency and ticket resolution speeds. Trust is Earned: The client relies on your accountability and self-sufficiency to drive the platform direction autonomously without close supervision. Final Word If you’ve ever thought: "I am a world-class platform specialist who can do it all—product ownership, documentation, and enablement—I just want a client who is organized and values my technical depth," this is that role. Let’s build long-term success — together.