Assistant Insights Advisor

Assistant Insights Advisor

• Full-Time (35hpw) Ongoing
  
• Clerk Grade 5/6 ($102,936 - $113,579pa + super + leave loading)
  
• Location flexible across Haymarket or Parramatta with hybrid working

Do you want to make a difference to the NSW community?

NSW Fair Trading is looking for an Assistant Insights Advisor to join our Insights unit within Regulatory Intelligence, Data & Insights Division of NSW Fair Trading.

About the team

The Insights unit is a highly motivated and specialist team which leads and manages the design, analysis, and reporting of customer research initiatives to inform regulatory measures, promote community protection and market fairness.

The role includes hybrid working arrangements, with a current requirement to attend in office, once per week at McKell office (Haymarket) and once per week at Parramatta office and on an as-needed basis.

Your day-to-day

• Project manage customer research (data collection, analysis, insights reporting and communication) on the perception and behaviour of the customer to inform business decisions.
  
• Extract meaningful insights from diverse data sources such as survey and operational data to identify trends, issues and opportunities for customer-centric improvements.
  
• Communicate effectively through translating data into clear, concise and engaging stories for diverse audiences.
  
• Collaborate with team members, internal stakeholders / business units to understand information needs, respond to requests and share insights that deliver highest potential impact and benefit to the community.
  

To be successful in this role you will demonstrate:

• Degree qualification in a relevant area and/or experience in an insights role within a research agency or in-house environment.
  
• Experience supporting quantitative research projects.
  
• Proven experience in data analysis and reporting.
  
• Proven experience working collaboratively with project team and stakeholders.
  
• Experience using Q and Qualtrics would be highly regarded.
  
• Good verbal and written communication skills, utilising different forms of visualisations and platforms to communicate research findings and insights to key stakeholders.

Essential requirements:

• It is a requirement of this role to obtain and hold baseline security clearance. For this purpose, you must be an Australian Citizen.
• Satisfactory criminal record check.

Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.

What we need from you:

To apply, submit an up-to-date resume (5 pages maximum) and cover letter (2 pages maximum) highlighting your experience and why you are perfect for this role.

For recruitment related enquiries, please reach out to Betty Mamo via Betty.Mamo@customerservice.nsw.gov.au

Further Information

Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Jessica Love via Jessica.Love@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11:59pm Friday 23rd October 2026

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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