Assistant Manager

Brief Job Description: • Proficiency in order management process, billing and its corresponding activities • Good communication skills in Portuguese and English languages • Receive and enter customer orders into ERP systems accurately • Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs • Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms) • Perform basic credit and order checks as per defined guidelines • Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow • Track order status and follow up on delays or discrepancies • Handle complex order issues, customer escalations, and cross-functional challenges • Assist in resolving customer queries related to orders and delivery • Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements • Identify process gaps, drive standardization, and implement efficiency initiatives • Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements • Support invoicing by maintaining clean and accurate order data • Ensure high levels of customer satisfaction through effective communication and timely resolution Brief Job Description: • Proficiency in order management process, billing and its corresponding activities • Good communication skills in Portuguese and English languages • Receive and enter customer orders into ERP systems accurately • Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs • Monitor order entry, validation, and fulfillment activities to ensure accuracy and timely execution (pricing, quantities, customer data, and delivery terms) • Perform basic credit and order checks as per defined guidelines • Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow • Track order status and follow up on delays or discrepancies • Handle complex order issues, customer escalations, and cross-functional challenges • Assist in resolving customer queries related to orders and delivery • Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements • Identify process gaps, drive standardization, and implement efficiency initiatives • Track KPIs (order accuracy, cycle time, backlog, error rates) and drive improvements • Support invoicing by maintaining clean and accurate order data • Ensure high levels of customer satisfaction through effective communication and timely resolution Technical Skill Requirements: • Strong accounting knowledge with O2C experience in order management and billing. • Basic understanding of: Customer master data, Pricing conditions & Material/product master • Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks • Must be computer literate; Excel, Word, PPT • Knowledge of JDE & SAP ERP is desired • Ability to document the process Competencies Required: • Excellent communication skills both verbal and written • Strong understanding of the end-to-end O2C cycle (Order Entry → Fulfillment → Billing → Collections impact) • Deep knowledge of order management workflows, controls, and dependencies • Understanding of pricing, contracts, credit management, and logistics integration • Stakeholder & Customer Management • Problem identification and analytical ability • Strong knowledge of MS Office • Self-initiative, drive and zeal for continuous improvement • Ability to discharge the responsibilities in a conflicting environment • Ability to lead in a continually challenging environment • Adherence to Policies/Compliances • Fosters a spirit of collaboration and teamwork • Intellectually agile and analytical • Experience in JDE & SAP ERP is desired