Assistant Manager (KYC/AML/Transfer Agency/Investor Services)

We are seeking an experienced and motivated Assistant Manager, Investor Services to join our growing team. You will work alongside a team of experienced professionals supporting a diverse portfolio of investment funds and investors. This role offers the opportunity to build expertise in investor services, transfer agency operations, fund administration, and client relationship management within a dynamic international environment. Key Responsibilities: Manage end-to-end investor servicing activities, including investor onboarding, account maintenance, subscriptions, redemptions, transfers, distributions, and investor record updates. Review and process investor transactions, ensuring compliance with fund governing documents, regulatory requirements, and internal procedures. Prepare and review investor-related documentation and communications, including contract notes, investor statements, capital call notices, distribution notices, and other correspondence. Serve as a key point of contact for investors, fund managers, intermediaries, and internal stakeholders, ensuring timely and professional communication. Support investor due diligence, KYC/AML reviews, periodic refresh exercises, and regulatory reporting requirements such as FATCA and CRS. Perform quality control reviews, identify process improvement opportunities, and contribute to operational efficiency initiatives. Mentor junior team members and support the Team Leader in the day-to-day management of investor servicing operations. Undertake any other duties and projects assigned from time to time. Ideal experience and competencies: Bachelor's Degree in Accounting, Finance, Business Administration, or a related discipline. Minimum 4-6 years of relevant experience in Investor Services, Transfer Agency, Fund Administration, Shareholder Services, or a similar role. Experience supporting investment funds, including Hedge Funds, Private Equity Funds, Venture Capital Funds, or other alternative investment structures. Good understanding of the investor lifecycle, including onboarding, transaction processing, investor reporting, and client servicing. Working knowledge of KYC/AML, FATCA, CRS, and related regulatory requirements. Strong communication, stakeholder management, and client service skills. Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment. Proficient in Microsoft Office applications; experience with Mantra or similar investor servicing platforms will be an advantage. Proficient in spoken and written English; Mandarin would be an advantage. About the Company: Develop professionally within a dynamic and growing organization Work in a global team with diverse challenges Excellent working environment with international exposure Location & Work Setup: Location: Malaysia: Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, 55188, Kuala Lumpur Work arrangement: Hybrid work arrangement with mostly days in the office Regular business hours (Monday to Friday, 9am to 6pm)