Assistant Manager - Quality Excellence

• Hands-on OSD viewing, review, interpretation, and gap analysis.

• Strong working knowledge of QSD review and compliance monitoring.

• Ability to identify and fill gaps in process documents without changing approved business intent.

• Good written and verbal communication, including professional stakeholder follow-up.

• Good proficiency in Microsoft Excel, including data validation, formulas, PivotTables, lookups, conditional formatting, and tracker preparation.

• Good proficiency in Microsoft PowerPoint for audit summaries, compliance dashboards, and leadership-ready presentations.

• Ability to understand requirements, evidence, controls, process flows, and approval matrices.

• Working knowledge of audit methodology, risk identification, root-cause analysis, CAPA tracking, and document control.

• Strong attention to detail, analytical thinking, organization, and ability to manage multiple review deadlines.

• Review Operations Standards Documents (OSDs), Quality Standards Documents (QSDs), SOPs, policies, process maps, and related controlled documents for completeness, accuracy, consistency, and compliance alignment.

• Analyze OSD content and supporting evidence to identify control gaps, missing information, outdated references, process deviations, and documentation inconsistencies.

• Partner with process owners to close gaps in process documents, update required sections, and maintain clear version history and approval evidence.

• Perform ongoing compliance reviews and sample-based checks to assess adherence to QSD, approved processes, contractual requirements, and applicable internal standards.

• Support internal and external audits by preparing evidence, validating documentation, tracking observations, and coordinating timely closure of action items.

• Facilitate approved process and documentation changes, communicate requirements, and monitor implementation through closure.

• Review and comprehend business, regulatory, contractual, and quality requirements received from stakeholders and translate them into review checkpoints.

• Maintain compliance trackers, action logs, review calendars, dashboards, and management reports using Excel and PowerPoint.

• Conduct root-cause discussions for recurring documentation or compliance issues and support corrective and preventive action plans.

• Escalate material gaps, overdue actions, and emerging risks to the Manager with clear facts and recommended next steps.

• Ownership and accountability for assigned reviews and closures.

• Collaborative approach with process owners, Quality, Operations, Legal, Risk, and other stakeholders.

• Professional judgment, confidentiality, integrity, and willingness to challenge gaps constructively.

• Learning agility and ability to adapt to revised standards, templates, and compliance expectations.

Bachelor Degree in relevant field with 3 - 6 years of relevant experience