Analyzes and shares relevant information with Business to support decision-making.
Utilizes multiple applications and systems across different roles and organizations.
Prepares and manages reports, including gathering, validating, analyzing, and summarizing data.
Supports research and documentation by monitoring external sources and verifying information.
Provides technical and system support to associates, including report preparation and information system usage.
Trains users on report preparation and database access.
Leads special projects, including data triggers, and serves as the primary point of contact for assigned projects.

Monitors and analyzes data and external factors to support research, identify trends, and assess potential business impacts.
Provides actionable insights through reports, presentations, recommendations, and decision-support materials.
Performs data analysis and mining, including data manipulation, reporting, and analysis using various applications.
Supports management decision-making by providing timely and accurate reports while maintaining confidentiality.
Partners with SMEs and Business stakeholders to identify process improvements that enhance efficiency and quality.
Develops and manages Triggers to improve process monitoring and performance, from creation and testing through deployment and optimization.
Uses process mapping and analysis to identify, resolve, and prevent process gaps or inefficiencies.
Maintains Trigger effectiveness through continuous monitoring, stakeholder communication, and feedback.
Conducts job shadowing to build process knowledge and identify opportunities for enhancements.

Candidate must possess at least a Bachelor’s/College Degree
Basic knowledge of XML Path Language and Regular Expressions (RegEx)
Minimum one year of experience in process improvement, process reengineering, or process reviews
Proficient in process mapping, data analysis, and problem-solving tool
Excellent skills in real-time time management is a must
Strong organizational skills to ensure critical timelines are met
Accuracy and attention to details is a must in this role
Detail oriented with ability to deliver project deliverables with little supervision
Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
Demonstrate analytical, organizational, problem solving and creative thinking skills
Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
Flexible and willing to work in shift schedules

Assistant Manager - WFM

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