Assistant Operations Officer

Assistant Operations Officer
Division: Revenue NSW
Employment Type: 3 x Ongoing
Grade: Clerk Grade 5/6
Salary: $102,936 - $113,579 + Superannuation
Location: Any Revenue NSW Location (Parramatta, Gosford, Wollongong, Lithgow or Maitland)
Applications Close: Wednesday 21st of September 2026 [at 11:59pm}

Looking for a role that offers both purpose and flexibility? At Revenue NSW, you’ll do meaningful work that supports a fair and sustainable tax system for the people of NSW, while benefiting from flexible work arrangements designed to support work life balance. We offer options such as flexible hours to suit business needs and hybrid working, within a supportive and inclusive environment. We’re seeking motivated professionals who enjoy problem solving, applying legislation, and delivering high quality service to customers.

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency and forms part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by resolving fines, administering grants, and undertaking debt recovery activities.

About the Team

These roles sit within the Duties Compliance team, part of the Taxes and Grants Division at Revenue NSW. We undertake assessments, revenue collection, enquiries, investigations and client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply.

Our work includes compliance activities, customer service, debt recovery, stakeholder engagement, and education services. We support customers to meet their tax obligations and identify underpayment and non‑compliance through audits and investigations.

Your day-to-day

Opportunities are available across multiple teams within the Duties Compliance team. As a result, your day today responsibilities may vary depending on the team you join.

Key responsibilities include:

• Administer state tax legislation, make assessments and decisions on complex matters and
• Provide legislative and procedural advice to clients and client representatives to ensure they comply with state tax obligations
• Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to ensure consistency and accuracy in administration of legislation
• Gather information and undertake research, analysis and compliance audits/investigations
• Case management and the preparation of detailed submissions and reports
• Contribute to innovation and the development and implementation of improved processes.

To be successful in this role you will demonstrate:

• Interpreting and administering state tax legislation, providing accurate legislative and procedural advice on complex matters to taxpayers and their representatives
• Researching and analysing information from multiple sources to conduct audits and investigations
• Managing cases end‑to‑end, including preparing high‑quality correspondence, submissions and investigation reports
• Coaching and developing staff through the provision of technical, procedural and business rule guidance to ensure consistent and accurate legislative administration
• Demonstrating a proactive approach with strong time‑management skills to achieve business outcomes and key performance indicators
  

How to Apply
To apply submit a cover letter and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to the capabilities as set out in the role description.

For any questions relating to the role please contact Vidhi Baxi at Vidhi.Baxi@revenue.nsw.gov.au

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked.
• Flexible, hybrid working arrangements with office locations across NSW.
• Access to learning tools for ongoing professional development.
• Health and wellbeing programs.

Salary Grade 11/12, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amber Ellis via Amber.Ellis@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 21st of September 2026 [at 11:59pm]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process