Assoc Software Engr

Reporting to the Manager, Product Development, the Associate Software Engineer will be responsible for supporting the implementation and maintenance of our products. This role will work as part of a cross-functional team to expand and maintain the features and functionality of our applications, including new AI-powered product features, while maintaining a commitment to quality. Our engineering team makes extensive use of AI-assisted development tools, and this role is expected to use them effectively and responsibly as part of day-to-day work.

Essential Duties/Responsibilities

• Apply knowledge and experience to create quality code to implement product features.
• Implement new features and bug fixes using code that emphasizes clarity, robustness, and maintainability.
• Contribute to the design, implementation, and testing of AI-powered product features, including integrating large language models (LLMs) and other AI services into our applications.
• Use AI-assisted development tools (e.g., coding assistants and agents) to accelerate day-to-day work, while remaining accountable for reviewing and validating AI-generated code for correctness, security, and maintainability.
• Share regularly with others through pairing and code reviews.
• Support team planning efforts assessing technical feasibility of new product features.
• Provide technical guidance remotely to customers deploying and operating Cofense’s solutions
• Document and address client specific needs that arise due to variability in computing environments
• Develop Level 1 and Level 2 support reference documentation for Cofense’s Customer support staff
• Other duties as assigned

Knowledge, Skills and Abilities Required

• Able to comfortably work with the full web stack (PHP, HTML, CSS, JS) as well as Java
• Knowledgeable of best practices, but open to introducing reasonable technical debt when necessary, to meet business needs
• Able to write code that is intentional and readable, and not obscure
• Stay on top of current software, security, and AI news and developments
• Comfortable using AI-assisted development tools, with sound judgment about when and how to rely on their output
• Working understanding of how AI/LLM-based features are built into applications (e.g., calling model APIs, prompt design, handling non-deterministic output, and evaluating results) desired
• Aware of the security, privacy, and data-handling considerations involved in using AI tools and building AI features
• A self-starter who is willing to take a task from gathering requirements to completion
• Able to work effectively and be pragmatic as part of both collocated and remote teams in a dynamic business environment
• Able to communicate effectively
• Eager to learn and apply new knowledge quickly
• Detail-oriented
• Available to work off-hours occasionally
• Able to travel occasionally for team meetings and events
• Basic image creation and manipulation skills desired
• Strong network communication troubleshooting experience

Education and/or Experience:

• Bachelor’s degree preferred.
• Professional experience in software development/engineering (3+ years preferred)
• Recent production experience (post school) developing or supporting applications preferred.
• Experience in more than one programming language preferred
• Experience building or integrating AI/ML or LLM-based features into applications preferred
• Experience using AI coding assistants or agents in a professional development workflow preferred
• Customer support experience (retail, help desk, consulting, etc.) preferred
• Professional experience with server configuration and deploying applications preferred
• Experience troubleshooting solutions deployed in enterprise networks

- Disclaimer-

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice.

Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.