Associate Account Manager

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Associate Account Manager

Location: Pittsburgh, PA (Hybrid, on-site as needed)

Classification: Exempt

Status: Full-Time

Purpose

The Associate Account Manager serves as a developing strategic partner to assigned pharmaceutical manufacturer programs, bridging day-to-day operational support with account management responsibilities. This role supports manufacturer relationships, leads and coordinates manufacturer communications, monitors program performance, manages escalated cases and partner inquiries, coordinates cross-functional issue resolution, and contributes to the execution of business priorities. When applicable, this role also serves as a backup resource for Manufacturer Liaison responsibilities for assigned programs. The incumbent partners closely with Account Managers, Account Directors, pharmacy operations, reimbursement, data, and other internal stakeholders to ensure timely communication, effective program execution, and a high-quality manufacturer experience.

Responsibilities

• Supports assigned manufacturer programs by coordinating day-to-day operational activities, issue resolution, and partner communications in collaboration with Account Managers and Account Directors.
• Serves as a primary operational contact for assigned programs and an escalation support resource for manufacturer inquiries, service concerns, and access-related issues.
• Builds and maintains strong working relationships with internal teams and external manufacturer partners to support service excellence, responsiveness, and client satisfaction.
• Monitors program activity, operational trends, service-level expectations, and key performance indicators to identify risks, opportunities, and recommended follow-up actions.
• Coordinates with pharmacy operations, reimbursement, clinical, and other cross-functional teams to resolve complex program issues and ensure alignment on manufacturer deliverables.
• Assists in preparing program updates, meeting agendas, follow-up summaries, and actionable insights for internal leadership and manufacturer stakeholders.
• Demonstrates increasing ownership, independent judgment, and accountability for assigned program activities while developing toward full account management responsibilities.
• Provide guidance, training, or support to Manufacturer Liaisons on program processes, issue resolution, and manufacturer communication expectations.
• Serves as a backup resource for Manufacturer Liaison responsibilities when applicable for assigned programs.
• Completes special projects and additional duties as assigned.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Pharmacy, Life Sciences, or a related field; equivalent relevant experience may be considered in lieu of a degree.
• Minimum of three (3) years of experience in specialty pharmacy, healthcare operations, patient access, reimbursement support, pharmaceutical manufacturer services, client services, or a related healthcare environment.
• Demonstrated ability to manage complex operational issues, partner inquiries, escalations, and cross-functional follow-up with limited supervision.
• Strong understanding of specialty pharmacy operations, referral management, insurance verification, reimbursement processes, claims adjudication, and patient access workflows.
• Excellent verbal and written communication skills with the ability to communicate professionally with internal stakeholders and external manufacturer partners.
• Strong organizational skills with the ability to manage multiple priorities, track open items, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Excel, Outlook, Word, PowerPoint, and other business software applications.
• Ability to exercise sound judgment, demonstrate accountability, and work both independently and collaboratively across teams.
• Commitment to delivering a high-touch manufacturer and patient experience focused on quality, responsiveness, and continuous improvement.
• Preferred Qualifications
• Prior experience in a Manufacturer Liaison, Program Liaison, client services, or account support role.
• Experience supporting pharmaceutical manufacturer programs or specialty pharmacy partner relationships.

Experience preparing business review materials, program updates, dashboards, or executive-facing summaries.

Work Environment

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.