Associate - Customer Identity Management

Job Title:

Associate - Customer Identity Management

Work Type:

Permanent

Location:

Gurugram, India

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Purpose

The CIM Associate supports the review and update of customer identity information, so records are accurate, complete and handled in line with approved procedures.

The role completes assigned processing tasks, records clear notes, identifies missing or inconsistent information and escalates anything outside the standard process. Training and guidance will be provided.

Key accountabilities

• Review customer details and documents using the required checklist.
• Update approved systems accurately and maintain clear case notes.
• Complete assigned work within agreed time and quality expectations.
• Follow procedures, privacy requirements and information-security controls.
• Identify missing information, errors or unusual cases and escalate promptly.
• Respond positively to feedback, complete required training and support team objectives.
• Confirm whether a case meets the standard checklist requirements.
• Decide when information is incomplete or unclear and requires escalation.
• Prioritise assigned work in line with team instructions and due dates.

Experience and capabilities

• Basic understanding of banking operations and customer information; prior identity or Know Your Customer experience is helpful but not essential.
• Good attention to detail and willingness to follow step-by-step procedures.
• Clear written and verbal communication.
• Basic computer skills, including email, spreadsheets and data-entry systems.
• Ability to learn, ask questions and work collaboratively in a team.
• Commitment to customer privacy, accuracy and doing the right thing.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India

Welcome

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

More opportunity. More moments to make a difference in the world. More focus on you.

It’s a good time to see what more you can find at NAB.

About Us

At NAB you’re encouraged to define your own career path, learn while you work and discover where you excel. And when you’re ready to take on bigger challenges, we’ll give you the tools and support you need to get there.

NAB is more than just a job. Our colleagues have an impact far beyond work, supporting customers when they need us and contributing to stronger, more sustainable communities. Our work changes the future of banking. With a winning environment, we’re committed to working together to solve society’s biggest challenges.