Associate Director, Digital Operations

Associate Director, Digital Operations Location: London, United Kingdom Hybrid Working: 3 days in your local office Full-time | Permanent The Role Reporting directly to the SVP of Digital Operations & Royalties, the Associate Director, Digital Operations will be responsible for the day-to-day running of AMRA's Digital Operations function. Working alongside the Usage Processing, Finance Operations, and BI & Automation teams, you'll help ensure the successful delivery of our global digital administration services while driving operational excellence across the function. This is a hands-on operational leadership role. You'll take ownership of cross-functional workflows, support teams in resolving complex operational issues, lead projects to improve processes and service delivery, and help shape the future direction of the Digital Operations function. You'll work closely with internal stakeholders across Operations, Finance, and Technology to ensure our services continue to scale as the business grows. We're particularly interested in ambitious professionals looking to move from Management Consulting, Corporate Advisory, Accountancy, or Legal into an in-house operational leadership role. You'll bring the structured thinking, analytical approach, and project management skills developed in professional services, combined with a desire to solve complex operational challenges in a technology and music environment. What You'll Do You coordinate the day-to-day processing of digital usage data, ensuring high levels of accuracy and timely delivery across the global Digital Operations function. You oversee cross-functional operational projects from planning through to delivery, ensuring they are completed on time and deliver measurable business value. You provide day-to-day operational leadership across project teams, proactively removing blockers and supporting successful delivery. You lead the documentation, mapping, and standardisation of end-to-end processing and royalty workflows. You improve communication between Operations, Finance, Technology, and other business functions to ensure work moves efficiently across teams. You monitor operational performance and key metrics, identifying opportunities to improve processes and service delivery. You develop a detailed understanding of AMRA's digital data pipelines, operational processes, and reporting workflows to help resolve complex issues and identify future opportunities. You build strong relationships with senior stakeholders, department leaders, and engineering teams, including KTech. You help establish governance frameworks that improve communication, accountability, and workflow management across Operations, Finance, and Technology teams. What You'll Bring Preferred: Experience within a management consultancy, professional services firm, corporate advisory, legal practice, or similar environment, ideally at Manager level or above. A Bachelor's or Master's degree in a numerical, financial, technical, or legal discipline. A proven track record of delivering complex projects, process improvements, and operational change initiatives. Strong analytical and problem-solving skills with the ability to interpret large, complex datasets and translate them into practical business solutions. Advanced SQL skills are essential, with experience querying, analysing, and validating large operational datasets. Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously. Strong communication and stakeholder management skills, with the ability to explain technical or operational concepts clearly to both technical and non-technical audiences. The ability to build trusted relationships across Operations, Finance, Technology, and senior leadership teams. A genuine interest in digital music, licensing, technology, and operational excellence. Additional Skills That Could Add Value: Experience working within music publishing, digital media, technology, or rights management. Knowledge of digital service providers (DSPs), digital licensing, or royalty administration. Project Management qualifications such as PMP, Agile, or Scrum. Professional qualifications such as ACA, ACCA, CIMA, or equivalent. Experience implementing governance frameworks, operational controls, or business transformation initiatives. What Success Looks Like By Month 3: Building Operational Knowledge You'll have developed a strong understanding of AMRA's Digital Operations function, digital processing workflows, and key stakeholder relationships. You'll be confidently supporting operational priorities, contributing to cross-functional projects, and identifying opportunities to improve processes and communication across teams. By Month 6: Driving Operational Excellence You'll be independently leading operational projects, coordinating cross-functional initiatives, and helping resolve complex operational challenges. You'll have established yourself as a trusted partner across Operations, Finance, and Technology while driving measurable improvements in service delivery. By Year 1: Leading Operational Change You'll be a recognised leader within the Digital Operations function, driving continuous improvement initiatives, strengthening governance across teams, and delivering operational solutions that improve efficiency, scalability, and service quality across AMRA's global digital administration business. Key Behaviours for Success Operational Leadership Leads by example, providing structure, direction, and support to operational teams while ensuring work is delivered to a consistently high standard. Problem Solving & Analytical Thinking Approaches complex operational challenges with curiosity and structure, using data and analysis to identify practical, scalable solutions. Project Management & Organisation Successfully manages multiple projects and competing priorities while maintaining focus on quality, timelines, and business outcomes. Interview Process Introductory call with a member of our Recruitment Team. Interviews with the hiring manager and Digital Operations leadership team. Optional case study or project presentation (role dependent). Final stage interview and Q&A. Feedback at each stage. We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way. Why Choose Us AMRA is redefining global music rights administration through innovation, technology, and operational excellence. We partner with many of the world's leading songwriters, publishers, and digital music services, delivering accurate, transparent, and scalable royalty solutions across an increasingly complex global landscape. Joining AMRA means becoming part of an ambitious, collaborative, and forward-thinking organisation where you'll have the opportunity to influence how digital rights administration continues to evolve. We are committed to building a diverse, equitable, and inclusive workplace where everyone has the opportunity to thrive. If you require any adjustments during the recruitment process, please let us know—we're happy to help. Important Notice Applicants must be eligible to work in the country in which this role is based. AMRA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.