Associate Director, GTS Process & Services Excellence

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. This role has hybrid work pattern, 3 days per week from our Warsaw office with 2 days remote. General Description: The Associate Director of Process & Services Excellence is a key leader within the Process & Services Excellence team responsible for advancing process excellence, service optimization, and continuous improvement across Global Technology Solutions (GTS). This role partners with functional leaders, program teams, service owners, and regional stakeholders to simplify ways of working, strengthen service delivery, and embed practical operational excellence methods into day-to-day execution. The position supports the translation of strategy into measurable outcomes by enabling scalable processes, effective governance routines, and sustainable adoption of process and service improvement practices. Process & Service Excellence (PSE) Lead and facilitate process and service improvement initiatives that simplify, standardize, and strengthen GTS business processes and service delivery across regions, functions, and centers of expertise using practical operational excellence approaches including Lean, Six Sigma, A3 Thinking, Kaizen, Design Thinking, Systems Thinking, Agile, and ITIL-4. Partner with stakeholders to rapidly assess and address business-critical issues by applying structured problem-solving methods and tools, including root cause analysis, CAPA support, audit finding remediation, and continuous improvement action planning. Support harmonization and streamlining of business processes across GTS while ensuring alignment with operational strategy, service priorities, North Star objectives, and OKR-driven execution. Promote a culture of scientific thinking, systems mindset, and first-time-right quality by coaching teams on metrics-driven problem solving and practical improvement routines that improve service delivery and business outcomes. Develop and maintain operational metrics, dashboards, and management routines that connect process performance, service health, and improvement progress to business outcomes and OKR commitments. Help build and activate Process & Services Excellence capabilities, communities of practice, playbooks, standards, templates, and coaching mechanisms that enable consistent adoption across GTS. Facilitate cross-functional working sessions, workshops, kaizens, retrospectives, and process mapping sessions to identify opportunities, align stakeholders, and convert improvement ideas into actionable plans. Influence service owners, project teams, and functional partners to adopt common process standards, governance routines, and continuous improvement practices that improve scalability and execution discipline. Drive measurable improvements in process efficiency, service quality, cycle time, stakeholder experience, and operational transparency across assigned GTS initiatives. Coordinate work across project teams, matrixed contributors, and external consulting resources as needed to deliver improvement outcomes and ensure sustainable adoption. Qualifications: 8+ years of progressive experience in process excellence, service excellence, operational excellence, business transformation, IT service management, or related digital technology functions. Experience working in global, matrixed organizations; experience in regulated industries such as pharma, healthcare, or finance preferred. Strong ability to translate strategic priorities into structured improvement plans, measurable outcomes, and practical execution routines. Lean Six Sigma Green Belt required; Black Belt, ITIL, Agile, or related process improvement certification preferred. Excellent facilitation, communication, stakeholder engagement, coaching, and change adoption skills. Ability to work effectively across global, cross-functional, and matrixed teams while managing multiple priorities with strong execution discipline. Travel: 15% or less Salary Range Poland: 315,200.00 PLN - 394,000.00 PLN Global Competencies When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity, and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. Fosters Teamwork Provides and Solicits Honest and Actionable Feedback Self-Awareness Acts Inclusively Demonstrates Initiative Entrepreneurial Mindset Continuous Learning Embraces Change Results-Oriented Analytical Thinking/Data Analysis Financial Excellence Communicates with Clarity We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.