Associate - Infra - Generalist - IN

The Senior IT Asset Management / Senior ITAM Governance Analyst is responsible for advancing enterprise IT Asset Management governance across hardware, software, cloud, and related technology assets. This role provides senior-level oversight of asset lifecycle controls, software license compliance, inventory integrity, audit readiness, risk remediation, and cost optimization activities.

This position requires a maximum of 10 years of progressive experience in the IT Asset Management discipline and the ability to influence cross-functional partners, strengthen governance practices, and deliver accurate, actionable reporting to support business, technology, risk, finance, sourcing, and audit stakeholders.

Key Responsibilities and Duties

• Lead enterprise IT asset lifecycle governance across hardware, software, cloud, and related technology assets, including acquisition, deployment, maintenance, refresh, retirement, decommissioning, and disposal.
• Provide senior-level oversight of IT asset inventory accuracy, CMDB alignment, data quality controls, discovery integrations, reconciliation processes, and reporting completeness.
• Manage and support software asset management activities, including license entitlement reconciliation, usage analysis, compliance reviews, publisher audit support, and risk-based remediation planning.
• Analyze asset utilization, lifecycle status, renewal exposure, compliance position, and technology currency to identify cost optimization, rationalization, and risk reduction opportunities.
• Partner with technology owners, sourcing, finance, risk, cybersecurity, infrastructure, desktop engineering, legal, and audit teams to strengthen ITAM governance outcomes and ensure accountable ownership of asset-related obligations.
• Develop, maintain, and improve ITAM standards, operating procedures, controls, dashboards, metrics, and executive-level reporting aligned to enterprise governance and compliance expectations.
• Drive continuous improvement initiatives that improve automation, reduce manual effort, strengthen data hygiene, improve audit readiness, and mature enterprise ITAM capabilities.
• Serve as a subject matter expert for ITAM governance practices and provide guidance to business and technology partners on asset lifecycle, compliance, and reporting expectations.

Required Qualifications

• Minimum of 5 years of progressive experience in IT Asset Management, including software asset management, hardware asset management, ITAM governance, asset lifecycle management, configuration management, IT governance, risk management, or compliance.
• Bachelor’s degree in information technology, computer science, business, finance, engineering, or a related field, or equivalent combination of education and relevant work experience.
• Demonstrated experience with ITAM, CMDB, asset discovery, software license management, entitlement reconciliation, lifecycle reporting, and data analysis tools.
• Strong communication, analytical, documentation, stakeholder management, and problem-solving skills with the ability to influence cross-functional teams and communicate effectively with leadership.

Preferred Qualifications

• Experience with ServiceNow SAM Pro, HAM Pro, CMDB, Discovery, or related ITAM and IT Service Management capabilities.
• Knowledge of ITIL, ISO/IEC 19770, COBIT, NIST, software licensing models, vendor audit practices, technology lifecycle standards, and control-based governance frameworks.
• Relevant certifications such as ITIL Foundation, Certified IT Asset Manager, Certified Software Asset Manager, Certified Hardware Asset Management Professional, ServiceNow certifications, or comparable ITAM, governance, risk, or compliance credentials.
• Experience creating executive dashboards, operational metrics, audit evidence, governance reporting, business cases, and process improvement recommendations.

Educational Requirements

• University (Degree) Preferred

Work Experience

• Maximum 10 years of experience required

Physical Requirements

• Physical Requirements: Sedentary Work, including regular use of a computer and standard office equipment.

Career Level
6IC

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Related Skills

Agile Methodology, Analytical Skills, Automation, Cloud Platforms, Configuration Management, Data Management, Infrastructure Deployment, Infrastructure Support, IT Infrastructure, Network Administration/Maintenance, Problem Solving, Programming, Project Management, Relationship Management, Technology Systems

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

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At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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