Associate Operations Manager

Associate Operations Manager (Hybrid) Reports to: Senior Director of Operations Compensation: $45,000 - $60,000, dependent upon experience Location: Overland Park, KS 66210 Schedule: Full-time, Monday-Friday Remote/hybrid schedule on Mondays and Fridays, with on-site hours required at IPC Headquarters in Overland Park, KS on Tuesday – Thursdays. Summary: Integrated Psychiatric Consultants is currently seeking a dedicated and detail-oriented Associate Operations Manager to join its growing team in Overland Park, Kansas. The Associate Operations Manager is a full-time role, reporting to the Senior Director of Operations and is responsible for IPC’s client relationships across the country, ensuring business retention and growth. This includes management of clients and providers within their region at clinics, hospitals, inpatient units, correctional institutions, schools, and/or treatment facilities. The Associate Operations Manager oversees provider retention, data analysis and reporting, process improvement, staffing coordination, and new behavioral health program implementation. This role serves as the primary contact for the clients as well as the providers and clinicians, ensuring continuous quality checks and communicating outcomes to clients and IPC leadership and stakeholders. Main Responsibilities: Manage and enhance client relationships to retain and grow business Contract negotiation and extensions Provider and clinician retention Collect and analyze data and report to clients, providers/clinicians, and leadership. Data includes volume, provider utilization, quality, and trends Identify processes that need to be improved or implemented and execute accordingly Work with Medical Staff Coordinator/s and providers/clinicians to ensure all programs are staffed appropriately and timely Implement new behavioral health programs in various facility types Oversee internal departments to ensure new programs start timely Work with facility and IPC staff to ensure continuous quality checks and communicate outcomes with client Qualifications: Bachelor’s Degree in related field Experience with provider/practice management and healthcare operations preferred, not required 1 year of behavioral health or telehealth experience preferred Ability to manage C-Suite relationships Skills: Excellent verbal and written communication Exceptional judgment, active listening and decision making Motivated, self-starter with strong critical thinking and problem solving Highly organized, detail-driven and results oriented Team player who embraces organizational change and a fast-paced environment Ability to manage multiple projects simultaneously, prioritizing daily workload and ongoing projects Can work efficiently as an individual, as well as a team member Willing to travel up to 20% to visit clients throughout the year Professional appearance and mannerisms Ability to push, pull, lift or carry 20 pounds. Frequently required to stand, walk, balance, bend, twist, squat and kneel. Benefits Include: 401(k) Retirement with company match Health insurance with HSA, Dental and Vision options Short and long-term disability and Life insurance Paid time off About IPC: Integrated Psychiatric Consultants (IPC) is a physician-owned and operated behavioral health staffing & management group offering end-to-end behavioral health solutions to the needs of organizations across the United States. Our nationwide network of board-certified psychiatrists, psychiatric nurse practitioners, behavioral health clinicians, licensed social workers, and other healthcare providers deliver high quality care to our partner facilities via on-site and telehealth placements. Learn more at https://integrated-pc.com To Apply: Apply online or via email with resume and cover letter to [email protected]