Associate Service System Specialist, Software

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Associate Global Service System Specialist - Software

Austin, TX Hybrid

Responsible for the overall serviceability of Luminex instruments, to include advanced global technical support, training, product development and communications to customers, technical field service engineer staff and the Depot. Continued focus on product and service improvements and innovative solutions.

Job Responsibilities

• Provide technical software support for major customer organizations in servicing, maintaining, and operating Luminex instruments
• Provide technical software and computer service knowledge to assist in product development, investigations, design, distribution and serviceability requirements.
• Contribute to key decisions points that drive product service offerings, service revenue, and value added support that generates growth.
• Assist in training global regional partners, trainers and field service engineers
• Analyze data reports, instrument support packages and service documentation to identify technical trends and proactively identifies areas of improvements for device services.
• Participate in improvement plans to ensure customers and partners receive the highest quality of technical support. Example of improvement areas may be in software changes, service cost savings, service time reduction, new business/service deliverable initiatives.
• Participate in the development and maintenance of software and service training documentations, manuals, bulletins and other communication materials.
• In conjunction with the SD&I, produce comprehensive service documentation while ensuring the impact on the department is appropriate and manageable.
• As needed, release and update part numbers for both existing and new products.
• Ensure the Field Service portal is updated and current with appropriate information needed by both internal staff, as well as customers.
• Develop effective working partnerships with internal Luminex departments to ensure goals, deadlines, and schedules are met.
• Accumulate software and hardware knowledge of all assigned Luminex instrument core products in regard to function, application and service (troubleshooting, diagnostics and repair).
• Enforce and adheres to all environment, health and safety SOP’s, equipment policies, and procedures, including department specific requirements.
• Other related duties as assigned.

Education, Experience and Qualifications Required:

• Associate's (AA or AS) degree in Electronics or instrumentation/ electronics equivalent background or a science/engineering background from an accredited two or four-year college or university, or relevant work experience required.
• Knowledge of Windows Operating System and user, group, file and folder permission issues
• Ability to develop scripts (Power Shell, Python, Dos, Batch) to parser system logs and find relevant data
• Ability to create technical content that is relatable to audiences of different skillsets
• Highly organized with proven time management and prioritization skills
• Ability to work indepentently with minimal supervision
• Ability to summarize complex technical information and communicate effectively to external teams

Experience Preferred

• Enterprise Resource Planning (ERP) Systems experience
• Field Service operations or related experience
• Product Management experience
• Instructor or related experience
• IT & Networking or related experience
• Customer Relationship Management (CRM) Systems experience
• Software Development experience
• Troubleshooting experience of operating systems (Windows, Linux) and user, group, file and folder permission issues
• Understanding of common IT policies to networked PCs, and the affects to programs and applications
• Ability to create technical content that is relatable to audiences of different skillsets

Location: Austin, TX Onsite-Hybrid

Visa sponsorship not available for this role

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.