Associate Specialist Document Mgmt

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Ensuring accuracy on transactions processed
• Strict adherence to non -disclosure of client information by preserving client confidentiality.
• Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying to the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability to identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

EDUCATION/EXPERIENCE:

• Fresher's
• Graduate, preferable from commerce background (not mandatory)
• Good command in English, both written & verbal

OTHER PREFERRED QUALIFICATIONS:

• Strong analytical/problem solving, verbal and written communication skills
• Good typing skill, attention to detail and be able to work within prescribed deadlines
• Strong customer service and interpersonal skills
• Basic knowledge on MS Office applications Ability to multi-task and capable of delivering on multiple priorities
• Able to grasp/learn new concepts, policies and procedures quickly
• Ability to work under pressure and make accurate decisions in stressful situations
• Able to align with respective Business units operating hours

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.

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