Associate-Tech Operations Engineering

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company. As an Associate, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Support in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders Respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues Complete the onboarding of new domains with guidance from peers and leaders Complete the management and maintenance of network infrastructure with guidance from peers and leaders Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures Maintain accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions Complete operational policies and procedures for new technologies, with guidance from peers and leaders Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives Implement resiliency standards, tooling, and best practices Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. 2+ years of varied experience in software engineering or service delivery. Knowledge of network protocols and technologies Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization Experience in system administration, network configuration, and troubleshooting Experience in technology operations work on a wide range of applications. Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services Experience in cloud platforms such as AWS, Azure, Google Cloud Proficient verbal and written communication skills. Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude Certification such as CompTIA A+, Network+, or Security+ is a plus Public Cloud certification is a plus DevOps knowledge for highly available IT infrastructure. Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET Building live production APIs and services. Hands-on expertise with application design, software development and automated testing. Experience with relevant business domain related functions. Preferred Qualifications Certification such as CompTIA A+, Network+, or Security+ is a plus Public Cloud certification is a plus DevOps knowledge for highly available IT infrastructure. Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET Building live production APIs and services. Hands-on expertise with application design, software development and automated testing. Experience with relevant business domain related functions. Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. Considerations for sponsorship: Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.