ATM Hardware Tester

Description

The ATM/Teller/ITM Testing Specialist is responsible for planning, coordinating, executing, and documenting end to end testing activities supporting enterprise initiatives across ATM, Teller, and Video Teller (ITM) channels. This role requires hands on interaction with physical ATM/ITM hardware, plastics, lab equipment, and test environments to ensure accurate and high quality validation of customer facing transaction functionality.

The specialist performs manual, onsite testing 5 days per week in Columbus, OH, supporting regression cycles, enterprise project initiatives, vendor integrations, and ongoing platform maintenance.

Key Responsibilities

Testing Execution & Coordination

Conduct onsite manual testing for ATM, Teller, and ITM (video teller) transactions, including deposits, withdrawals, cash/check acceptance, card interactions,

PIN flows, and error handling.

Perform UAT coordination with internal teams, vendors, and project stakeholders.

Execute test plans, scripts, and end to end transaction scenarios across Dev/Int/QA environments.

Maintain lab equipment health, ATM/ITM hardware readiness, and test plastics/accounts.

Run HNB standard manual test processes and report results following enterprise testing guidelines.

Validate data via queries and back end verification for transaction completeness/accuracy.

Test Planning & Documentation

Create, update, and maintain test cases, test suites, and regression test libraries.

Document testing results, defects, variances, and sign off packets.

Create Go/No Go documentation including GNG query screenshots and evidence packages.

Develop test strategies, test data, and end to end testing flows.

Report testing status, risks, blockers, and quality metrics to project leadership.

Defect Management & Analysis

Log, triage, and maintain defects and work items in Azure DevOps (ADO).

Assign severity, track defect lifecycle, and collaborate with BSAs, development, and vendors to drive resolution.

Support denial triage for HNB and vendor transactions, including evidence gathering and reproduction steps.

Pull logs and communicate findings to internal teams and external vendors.

Vendor & Profile Management

Coordinate testing with vendors, ensuring alignment on functionality, defect expectations, and testing windows.

Maintain vendor plastics and vendor account conditions used for test execution.

Support Fiserv profile maintenance for lab only configurations.

Governance, Reporting & Lifecycle Support

Maintain ADO boards, dashboards, test metrics, and work item organization.

Produce standardized test reports, test summaries, and implementation readiness documentation.

Participate in off hours production releases when needed to validate functionality.

Support warranty period testing after product deployment.

Ensure consistent adherence to SDLC and enterprise testing methodology.

Mentorship & Continuous Improvement

Provide guidance to junior team members and peers.

Identify quality risks early and escalate appropriately.

Continuously improve processes for test efficiency and accuracy.

Required Skills & Qualifications

Technical Skills

Hands on ATM/ITM hardware experience (open/close machines, interact with cassettes, sensors, transports).

Strong manual testing experience, including regression and exploratory testing.

Familiarity with teller and ATM transaction flows (deposits, withdrawals, transfers, error states).

Experience with Azure DevOps (ADO) for test case management, work item tracking, boards, and dashboards.

Ability to run basic SQL/database queries for data validation.

Understanding of Fiserv and/or vendor platform behavior (preferred).

Experience maintaining and conditioning test cards (plastics) and accounts.

Strong defect management and triage skills.

Ability to interpret logs and provide clear communication to vendors.

Physical & Onsite Requirements

Ability to sit, stand, and repeatedly conduct ATM/ITM transactions.

Comfort working inside an ATM/ITM device (safe door, transport area, card reader, sensors).

Onsite presence required MondayFriday in Columbus, OH.

Soft Skills

Strong attention to detail and accuracy.

Excellent written and verbal communication skills.

Ability to collaborate with BSAs, developers, vendors, and project managers.

Strong problem solving and analytical thinking.

Ability to work independently with moderate supervision.

Additional Skills & Qualifications

5 days onsite

Job Type & Location

This is a Contract position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $60.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbus,OH.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.