AU Mortgage Broker Support Specialist | AU | WFH

Job Description Setup and Location: Work from Home Work Schedule: 9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHT Employment Type: Full-time Ready to do work that actually excites you? We’re looking for a highly organized and customer-focused Broker Support Specialist to support brokers, referral partners, and the lending team throughout the loan application process. In this role, you’ll manage inbound enquiries, provide preliminary lending guidance, collect and review application documents, and ensure applications are complete before escalation to the local lending team. You’ll work closely with brokers and internal stakeholders to keep applications progressing efficiently while maintaining accurate CRM records and managing turnaround times. This role is ideal for someone with strong knowledge of Australian lending processes, excellent communication skills, and the ability to thrive in a fast-paced, detail-oriented environment. What You’ll Do Respond to inbound broker and referral partner inquiries Provide preliminary loan guidance and product information Collect initial client and application documentation Assess inquiry completeness before escalation to the local lending team Coordinate with brokers and internal stakeholders throughout the application process Maintain accurate records and CRM updates Support conversion of inquiries into formal loan applications Assist in managing turnaround times and application pipelines Communicate clearly and professionally with brokers and business partners Escalate complex scenarios to senior lending staff when required Requirements What You Bring We’re looking for someone who: Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry Strong understanding of Australian lending products and processes Experience dealing with brokers, lenders, or referral channels Excellent verbal and written communication skills Ability to explain lending concepts clearly and professionally Strong attention to detail and organizational skills Ability to multitask and work under pressure High level of professionalism and stakeholder management Preferred Experience Non-bank lending experience Experience in broker support or lending coordination Exposure to CRM and lending management systems Benefits Why You’ll Love Working Here HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Let’s Talk If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.