Automotive Damage Specialist

Description The Company At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte. This is a hybrid role reporting to offices in Charlotte-Ballantyne, NC; New Hartford, NY; Buffalo, NY; or Woodbury, Long Island. What you will do In this role, you will appraise material damage to primarily motor vehicles via photograph, review of shop appraisals, or physical inspection. You will also assist the claims department and serve as an appraisal subject matter expert for the front line claim adjusters. Further, you will evaluate and negotiate total loss settlements, including disposal of salvage, and supervise Direct Repair Program shops, as needed. Key responsibilities Appraise material damage to primarily motor vehicles via photograph, review of shop appraisals, or physical inspection. Obtain meaningful agreed prices with repair facilities, as needed. Assist the claims department and serve as an appraisal subject matter expert for the front line claim adjusters. Evaluate and negotiate total loss settlements, including disposal of salvage. Supervise Direct Repair Program shops, as necessary. Handle other tasks as assigned by the supervisor. Provide exceptional customer service to our internal and external customers. Appropriately respond to customer complaints or issues resulting from appraisal related matters. Able to travel, when necessary, to respond to catastrophe events. Response to catastrophe events may necessitate physical inspection of vehicles rather than desk reviews/appraisals. What you need 4-year degree and/or equivalent business experience preferred. A.S.E. and/or I-Car certifications preferred. Experience with Guidewire ClaimCenter and CCC estimating platform preferred. Insurance coursework recommended. 3-5 years of previous appraisal experience preferred. Licensing Required to obtain your license(s) as an adjuster/appraiser in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment. Salary range: $71,000-$97,000 The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. Benefits We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) Health Savings Account (HSA) Flexible Spending Accounts Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs Personal Insurance Discount Additional information This position is a full time salaried, exempt (non overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.