AV Technician & Helpdesk Support

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential. AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies. Location: Remote 60%, Travel 40% Job Type: FT International Consultant Salary: $1,000 - $1,200 USD per month Important: Only resumes and cover letters in English will be considered. Responsibilities include, but are not limited to: Onsite AV Tech: Handle audio-visual equipment setup, testing, and assistance during live events Interact with clients and deliver outstanding customer service on-site Ensure high-quality AV setup and seamless technical support during events Adhere to business-appropriate dress and professional presentation standards Remote Helpdesk Support & Onboarding: Provide remote technical assistance and helpdesk support to end users Assist with software installations, updates, and basic troubleshooting Offer onboarding support and technical orientation to new users Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting) Communicate clearly and professionally with staff to address technical issues Stay current with helpdesk best practices, systems, and internal technology tools Qualifications: Valid U.S. entry visa required Proven experience as an AV Technician and/or Helpdesk Support Specialist High school diploma or GED required; College degree in a relevant field is preferred Advanced English skills in verbal and written communication are required Strong interpersonal and client-facing communication skills Demonstrated customer service mindset and professional demeanor Solid organizational and time management skills Ability to operate effectively in a fast-paced, dynamic environment Willingness and ability to travel approximately once per month Benefits & Work Environment: At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include: 100% remote work environment with occasional travel to on-site conferences (based on the position) Paid Time Off (available after 90 days), including: Vacation Days Sick Leave Compensatory Time One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year Jury Duty Pay Paid Time Off for Voting Paid federal holidays with early release the day prior Summer Fridays All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals Join a company that values innovation, initiative, and the individuals who drive it forward. Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process. Equal pay for equal work. EEO-ACA Compliance.