Azure & Entra ID Support Team Lead (Medior)-ATR000297

Azure & Entra ID Support Team Lead (Medior) Location: Brussels, Belgium (Hybrid – minimum 2 days onsite per week) Contract Duration: 24 Months (Extension Possible) Start Date: October 2026 Employment Type: Contract Role Overview We are looking for a Medior Azure & Entra ID Support Team Lead to lead a Service Desk responsible for Security, Privacy, Identity & Access Management (IAM), Infrastructure, and DevOps support activities. The successful candidate will combine hands-on technical support with team leadership, ensuring high-quality service delivery, incident resolution, process improvement, and stakeholder collaboration. Key Responsibilities Lead, coach, and manage the Service Desk team. Perform hands-on Service Desk activities, including incident, service request, and change management. Support Microsoft Azure and Microsoft Entra ID environments. Configure and administer Microsoft Entra ID, including identity and access management services. Manage onboarding and offboarding processes for users and customers. Develop, maintain, and improve technical processes, operational procedures, and security guidelines. Collaborate with Infrastructure, DevOps, Security, and business stakeholders. Monitor service performance and report progress to management. Contribute to ITSM process improvements and platform migrations. Required Skills & Experience Minimum 3 years' experience as a Team Lead. Minimum 3 years' hands-on experience with Microsoft Azure. Minimum 3 years' experience configuring and administering Microsoft Entra ID (Azure AD) . Experience must include technical configuration and administration, not only user or access management. Strong knowledge of: Microsoft Entra ID Entra Domain Services Privileged Identity Management (PIM) Entra Identity Governance Microsoft Azure Solid understanding of networking concepts, including: IP addressing Subnets DNS Firewalls Routing Experience with: ITIL processes ServiceNow TOPdesk Technical and operational process documentation Ability to work independently in a remote/hybrid environment. Strong leadership, communication, and stakeholder management skills. Proactive, responsible, and collaborative mindset. Fluent in Dutch, French, and English . Preferred Qualifications Experience within the Belgian energy sector. Experience with Microsoft 365 / Office 365. One or more Microsoft certifications, such as: SC-300 SC-100 SC-900 AZ-500 MS-500 Work Arrangement Hybrid working model. Minimum 2 days per week onsite in Brussels. Occasional travel to other sites may be required depending on project needs.