B2B Collections & AR Specialist

MOVE Your Business is proud to represent our client, a global leader in driver safety and risk management. They provide behavior‑based training and innovative solutions that help fleets reduce collisions, improve driver awareness, and manage risk effectively. Their mission is to empower organizations to build safer driving cultures and protect their people on the road. On behalf of our client, we are seeking a highly motivated B2B Collections & AR Resolution Specialist to join their team in a fully remote capacity. This role is built for a driven, detail-obsessed professional who thrives in complex collection environments and isn't afraid to dig deep into account histories, contract terms, pricing disputes, and payment discrepancies to drive resolution. The ideal candidate brings strong B2B collections instincts, a forensic mindset for investigating customer issues, and the discipline to manage a full-time workload with minimal oversight. This is not a transactional role — it demands a specialist who can conduct thorough account-level research, navigate data-cleanup scenarios in mergers and acquisitions, engage professionally with business customers, and partner with internal teams to close out complex AR issues. Benefits: Competitive salary Strong support system Health benefit ($30/month) Training materials for upskilling are provided Paid holiday leaves (depending on the holidays that the client observes) Paid sick leave (sick leave convertible to cash if perfect attendance) Paid planned leaves Internet Allowance ($25/month) Key Responsibilities: B2B Collections (Primary Focus) Own and drive the full collections lifecycle for business-to-business accounts, from initial outreach through resolution or escalation Execute proactive and persistent follow-up on past-due accounts via phone, email, and written correspondence Develop and implement tailored collection strategies based on account history, risk profile, and customer relationship Negotiate payment arrangements, settlements, and commitments to pay on complex or aged receivables Monitor and manage delinquent accounts, ensuring timely escalation when necessary Maintain accurate documentation of all collection activity, communications, and outcomes Track collection KPIs and provide regular status updates on portfolio performance Merger & Acquisition Data Cleanup & Account Reconciliation Support merger and acquisition integration efforts by auditing, reconciling, and cleaning up AR data from acquired entities Identify and resolve duplicate accounts, misapplied payments, and legacy billing inconsistencies resulting from company transitions Work through aged and orphaned receivables tied to organizational changes, account transfers, or entity restructuring Partner with finance and operations teams to establish clear records and proper account ownership post-acquisition Deep Research & Issue Investigation Conduct thorough, multi-source research into customer disputes involving pricing errors, contract misalignments, and billing discrepancies Review and interpret contracts, pricing schedules, amendments, and order histories to build fact-based resolution cases Investigate root causes of late payments, including internal process failures, miscommunications, or unresolved disputes Escalate findings with documented evidence and recommended resolution paths to internal stakeholders Serve as a subject matter resource for complex account issues that require historical context and investigative rigor Customer & Internal Communication Maintain clear, professional, and assertive communication with business clients regarding outstanding balances, disputes, and resolution timelines Respond to and manage customer inquiries related to invoices, account statements, contract terms, and payment application Collaborate cross-functionally with Sales, Billing, Finance, and Operations to resolve systemic or account-level issues Document and communicate recurring patterns or systemic issues that contribute to collection challenges AR Management Support Reconcile customer accounts and assist with month-end and year-end close activities as needed Prepare AR aging summaries, collections status reports, and dispute logs for leadership review Ensure financial records accurately reflect collection activity, payment commitments, and account status Ad hoc tasks assigned by the client Requirements & Qualifications: 3+ years of hands-on B2B collections experience, with a demonstrated track record of successfully resolving complex and aged accounts Deep familiarity with B2B collection strategies, escalation workflows, and negotiation tactics Experience investigating pricing disputes, contract discrepancies, and billing issues — including reviewing contracts and pricing schedules Strong analytical and research skills; ability to trace issues across multiple data sources and systems Excellent written and verbal communication skills — confident, professional, and persuasive with business contacts High degree of self-motivation and the ability to manage a full workload independently in a remote environment Strong attention to detail and accuracy; comfortable working through ambiguous or incomplete data Proficiency in Microsoft Office Suite (Excel in particular), SalesForce, AR & Collections software, and accounting or ERP software (e.g., NetSuite, or similar) Experience supporting or executing AR cleanup in a merger or acquisition context Familiarity with contract review, purchase order processes, and B2B billing structures Two professional references and a valid criminal background check issued within the last 60 days are required for all successful applicants. Completion of intake paperwork, including submission of a valid tax identification number (e.g., Social Security Number, Social Insurance Number, or the country’s equivalent), is required before onboarding. Working Hours: Full-Time (40 hours per week) Monday through Friday 8 a.m. to 5:00 p.m Central Time Pay: $800 + $55 Allowance per month About Us: MOVE Your Business is an outsourcing company based in Southern California, dedicated to empowering both businesses and professionals. We connect growing companies with skilled virtual talent while creating meaningful, long-term opportunities for our team members. As a fast-growing player in the outsourcing space, we’re committed to building partnerships that drive success and to fostering a supportive, inclusive environment where our people can thrive and grow with us.