B2B Customer Service Specialist with German

Avantor is looking for a B2B Customer Service Specialist with German who is passionate about providing exceptional customer experience to our Partners in the biopharma industry.

This position is part of the Complaints Team, supporting Avantor customers across Germany. You will manage customer inquiries and complaint-related requests ensuring timely resolution and maintaining a high level of customer satisfaction.

This role is full time and permanent with standard flexible working hours.

We offer this role as fully remote for candidates based outside Bucharest, while candidates located in Bucharest will follow a hybrid working model with 8 office days per month.

If you thrive in a dynamic environment and love working with people, apply now and help us set science in motion to create a better world!

Who we’re looking for

• Education: Bachelor’s degree with previous customer service experience is required.

• Experience: Previous experience in customer service is required. Experience as a nurse or in a laboratory environment is also considered relevant. Laboratory background is an advantage but not mandatory.

• Languages: Intermediate German (min B1/ B2) and English (min B1) skills, both verbal and written, are required.
• People Skills: Excellent interpersonal and communication abilities.

• Tech Savvy: Proficient in Microsoft Office. Knowledge of well-known ERP or CRM system is preferred. SAP C4C experience is a plus.

• Personality: Proactive team player with commercial mindset and solution-oriented with strong customer service and organizing skills

How you will thrive and create an impact

• Provide back-office support to customers primarily via email and SAP C4C, and occasionally via phone.
• Handle and process customer complaints and service requests in coordination with internal departments, customers, and manufacturers.
• Manage customer requests received through SAP C4C and ensure timely resolution and follow-up.
• Investigate and resolve order-related issues, customer complaints, and invoice discrepancies.
• Review and resolve price discrepancies, including adjustments in SAP where required.
• Process product returns and support related administrative activities.
• Drive continuous improvements in Customer Service efficiency and effectiveness, providing support and expertise on SAP and SAP C4C processes.
• Support the implementation and optimization of internal processes, systems, and tools across the Customer Service and Quotations teams.

Our Commitment to You:

• We value your time off, through flexible working hours and a hybrid setting, 24 vacation days and an extra paid day off on your birthday!

• Your wellbeing is important to us. We support it with meal vouchers, our Benefit Online platform, and many others.

• We care for you and your loved ones through a private medical insurance and Employee Assistance Program.

• We empower you with learning and development opportunities to grow your career.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.