B4B Account Manager

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

We're looking for a growth-driven Account Manager to join our Bolt for Business team in Lisbon, Portugal. This role is heavily focused on driving usage, upsell, and expansion within existing accounts. You'll be on the front line with customers, making a high volume of activities, spotting opportunities, and scaling them across accounts and verticals.

As the face of Bolt for Business, you will work closely with key businesses, deeply understand their operations, and actively drive adoption and growth of Bolt's products.

As a B4B Account Manager, you'll own the commercial growth, retention, and expansion of an assigned portfolio of well-known business customers. You are not just maintaining relationships - you are actively growing them.

You'll work closely with clients to increase active usage and transaction volumes, upsell additional Bolt for Business products and verticals, and identify scalable opportunities to replicate success across accounts.

This is a high-energy, proactive role suited for someone who is hungry, comfortable with frequent communication, and motivated by measurable growth outcomes.

Main tasks and responsibilities

• Owning commercial growth, retention, and expansion across an assigned B2B portfolio, with accountability for GMV, orders, and revenue.

• Building and executing structured account plans, leading regular client meetings and QBRs, and identifying upsell, cross-sell, and expansion opportunities across Bolt’s products and client entities.

• Leading the onboarding of strategic, high-value clients to ensure strong early adoption and a fast usage ramp.

• Proactively monitoring portfolio health, identifying at-risk accounts early, and implementing timely retention actions.

• Maintaining accurate forecasts, pipelines, and account data in Salesforce to support effective planning and decision-making.

• Collaborating with Customer Support on operational topics, escalating commercial opportunities where needed, and sharing market feedback to help shape regional strategy.

About you

• You have 3 to 5 years of experience in Account Management, B2B Sales, Customer Success, or a similar commercial role, with a proven track record of growing existing accounts.

• You are commercially driven and comfortable owning targets, delivering measurable results, and working autonomously.

• You are structured and proactive, able to build account plans and identify opportunities rather than simply reacting to client requests.

• You build trusted relationships quickly with stakeholders at different levels and communicate confidently with customers.

• You are an experienced CRM user, preferably Salesforce, and use data to manage your portfolio and optimise your activities.

• You’re fluent in English and Portuguese.

• You are hands-on, target-driven, and motivated by clear goals and tangible impact.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.