Backup Engineer – Level 2

Role Overview We are looking for a Mid-Level Backup Engineer to join a corporate IT Data-Protection Services team within a large banking environment. The role focuses on Level 2 support for the implementation, monitoring, administration, and maintenance of enterprise backup infrastructure serving multiple internal clients across Europe. The position operates in an ITIL-aligned environment and is responsible for ensuring service stability, incident resolution, SLA compliance, capacity monitoring, and continuous improvement of backup services. Key Responsibilities Operate, tune, and monitor enterprise backup solutions such as Cohesity, Veritas NetBackup, IBM Spectrum Protect / TSM, Dell DataDomain, Quantum DXI, and CommVault . Manage backup alarms, verify job health, and perform regular infrastructure health checks. Execute file-level, image-level, and application-aware restores. Own Level 2 incidents, including triage, troubleshooting, root-cause analysis, resolution, and escalation to Level 3 or vendors when needed. Identify recurring issues, support problem investigations, and contribute to the Known-Error database. Support backup-related change activities, including patching, configuration updates, capacity extensions, and deployment coordination. Monitor storage utilization and forecast growth across DataDomain, Quantum DXI tape libraries, disk-based deduplication platforms, and cloud backup targets. Develop and maintain scripts using PowerShell, Bash, Ansible, or Python for job creation, health checks, reporting, and API-driven orchestration. Maintain configuration baselines, run-books, SOPs, technical documentation, and SLA-compliance dashboards. Produce periodic service-quality reports for management and audit purposes. Act as technical liaison for internal service owners and business units. Communicate clearly on incidents, changes, service status, and backup best practices. Mentor junior engineers, contribute to the team knowledge base, and participate in the rotating on-call schedule. Follow technology evolution in backup, virtualization, storage, networking, and propose process or technology improvements. Required Skills & Experience 3–5 years of hands-on experience in backup infrastructure administration or data-protection services. Practical experience with at least three of the following: Cohesity Data Protection, Veritas NetBackup, IBM Spectrum Protect / TSM, Dell DataDomain, Quantum DXI, CommVault . Good knowledge of disk-based deduplication, tape libraries, and cloud backup targets . Experience administering backup agents and restores across Linux / RHEL, Windows Server 2012–2022, and Unix / AIX environments. Practical experience with VMware vSphere , including VM backup, snapshots, and restore processes. Understanding of TCP/IP, VLANs, routing, DNS, and firewall rules affecting backup traffic and remote replication. Scripting experience with PowerShell, Bash, Ansible, or Python . Experience with monitoring and reporting tools such as Power BI, Grafana , or similar dashboarding solutions. Proven experience applying ITIL processes , including Incident, Problem, Change, and Service-Level Management. Soft Skills Analytical mindset and ability to diagnose complex backup failures quickly. Customer-oriented communication, with clear and proactive updates to internal clients. Strong team collaboration and respect for schedules, shared responsibilities, and operational priorities. Proactive attitude and willingness to continuously learn new technologies. Strong documentation discipline, with focus on maintaining accurate run-books and SOPs. Good spoken and written English . French is considered a plus. Working Model Hybrid working model : on-site in Bucharest and remote work according to company policy. Standard office hours, with rotating on-call duty for business-critical windows, including evenings and weekends when required.