Banking Consultant, Melbourne VIC, Contact Centre - Suncorp Bank (Multiple Vacancies)

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

Looking for a role that fits your lifestyle—not the other way around?

Suncorp Bank is seeking passionate, customer-focused individuals to join our dynamic Contact Centre team as Full-Time Banking Consultants, supporting customers across daytime and nighttime shifts (with rosters available up to 7PM).

This is an ideal opportunity for those who prefer flexibility beyond the traditional 9–5 schedule while still enjoying structure and career growth. Once you’re established, you’ll benefit from our hybrid working model, giving you the flexibility to combine in-office connection with the convenience of working from home. If you’re ready to take the next step in your career within a supportive, flexible, and people-first organisation, this could be the perfect opportunity for you.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Melbourne VIC
Role Type: Permanent, Full-Time

Training Requirement

Full training attendance is required to build your skills before moving into your shifts.

Training period: 30 November 2026 – 01 January 2027
Training hours: Monday – Friday, 8:30AM – 5PM

Roster Options – Full Time
Shifts run within set start windows and are approximately 8 hours, offering a balance of consistency and flexibility to help you plan your day with ease.

Start Windows
Monday – Friday, 7 AM – 10 AM start window (8 hours)

Evening Coverage Requirement
Availability is required for shifts finishing as late as 10:30PM, scheduled in line with operational needs

What will your day look like?

As a Banking Consultant, you’ll be at the heart of the customer experience—helping make banking simpler, smoother, and more human every single day. You’ll make a real impact by:

• Supporting customers via phone with banking enquiries
• Deliver clear, empathetic, and efficient service
• Build trust through communication and problem-solving
• Work collaboratively in a team environment

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong customer focus and communication skills
• Willingness to learn and adapt
• Basic tech confidence
• Resilience and a positive, team-oriented attitude
• You don’t need to have all the answers on day one - curiosity, confidence, and a willingness to learn will take you a long way here. What matters most is the mindset you bring

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 126209.

Job Posting End Date

29/10/2026, 11.59pm, (Melbourne Australia)