Banking Risk Quality Assurance Specialist

Benefits: Competitive salary Location Remote Experience Level Mid Level (3 or more years of experience) Role Overview The Banking Risk Quality Assurance Specialist evaluates and monitors the quality, accuracy, and regulatory compliance of work performed across branch operations. This position focuses on ensuring adherence to established policies, procedures, and internal risk controls across deposit operations, teller transactions, ACH and wire transfers, consumer lending, and account maintenance. This is an operational risk and controls role (not a software QA position) designed to conduct independent reviews, identify operational weaknesses, investigate transaction discrepancies, and partner with operational leadership to strengthen risk controls. Key Responsibilities Quality Assurance & Transaction Reviews • Conduct independent quality assurance reviews and audits of branch activities, deposit operations, and transaction records. • Evaluate teller transactions, ACH transfers, wire payments, consumer loans, home equity lines, and new membership accounts for policy and regulatory compliance. • Identify errors, exceptions, control deficiencies, and potential risk exposures, maintaining audit-ready documentation for findings. Risk Analysis & Trend Reporting • Analyze QA findings to identify recurring operational errors, procedural gaps, training deficiencies, and fraud risks. • Recommend corrective actions and process enhancements to strengthen internal controls and operational efficiency. • Compile QA reports, track error trends, and communicate findings to operational management and risk leadership. Branch Audit & Discrepancy Investigation • Assist branch leadership with interpreting internal audit results and developing practical remediation plans. • Partner with branch teams to investigate significant cash differences, research transaction discrepancies, and identify contributing process gaps. • Escalate potential fraud concerns, material operational risks, or compliance deficiencies promptly to risk management. Process Improvement & Cross-Functional Training • Evaluate operational workflows to identify opportunities for control effectiveness and continuous improvement using Lean practices. • Partner with learning and development teams to address recurring operational errors through targeted training interventions. • Serve as an operational risk resource to branch support teams, promoting a strong risk and compliance culture across the branch network. Required Qualifications • 3 or more years of experience in banking operations, credit union branch operations, operational risk, quality assurance, or compliance testing. • Demonstrated experience reviewing banking transactions, including ACH, wire transfers, teller processing, deposit accounts, and consumer lending. • Strong knowledge of branch operating controls, transaction processing, and operational risk identification. • Proven ability to conduct investigations, document audit-ready findings, and prepare clear management reports. • Excellent analytical skills with high attention to detail for recognizing transaction and process exceptions. Preferred Qualifications • Experience working within a regulated financial institution or credit union environment. • Working knowledge of Bank Secrecy Act (BSA) regulations, AML compliance, and consumer lending requirements. • Hands-on experience investigating cash discrepancies or potential operational fraud. • Exposure to process improvement, Lean Six Sigma practices, or instructional feedback for training teams. Core Skills & Attributes • Strong objective mindset to conduct independent reviews while maintaining positive professional relationships with branch teams. • Exceptional written and verbal communication skills to articulate risk findings and remediation recommendations clearly. • Excellent multi-tasking capabilities to manage multiple reviews, audits, and follow-up activities simultaneously. • High integrity, thoroughness, and commitment to operational risk mitigation. This is a remote position. Established in 2004, Smart Tech Skills is a top technology and professional services firm specializing in innovative technologies. Headquartered in Marlborough, MA, the company effectively addresses clients’ technology needs nationwide, making advanced technology management easier.