Behavioral Health Scheduler & Survey Liaison

Nemours Children’s Health is recruiting a Behavioral Health Scheduler & Survey Liaison for our Orlando, Florida location. The role primarily involves accurate scheduling of behavioral health appointments and acting as a liaison among referring doctors, hospitals, insurance companies, patients, and parents. Additionally, the position includes managing data for the US News & World Report (USNWR) Survey to optimize departmental performance metrics. Duties and Responsibilities The Behavioral Health Scheduler & Survey Liaison is responsible for: Collecting accurate patient demographics and insurance details. Handling incoming calls promptly and scheduling appointments for the Behavioral Health Department. Receiving patient referrals through various channels such as phone, electronic transmission, walk-ins, or mail. Maintaining a referral log and adhering to response time guidelines. Communicating appointment preparation information directly to families during scheduling. Returning voicemail messages promptly during operating hours. Coordinating with the authorization team to ensure pre-certifications are secured before patient appointments. Liaising with patients, parents, and providers regarding pre-certification issues or additional information requirements. Ensuring coordination of care with follow-up plans post-discharge for behavioral health concerns. Scheduling or offering follow-up appointments with licensed behavioral health providers either within Nemours or the community at discharge or after emergency treatment. Providing discharge summaries and psychiatric medication lists to families, behavioral health providers, and primary care providers at hospital discharge. Making post-discharge follow-up calls to confirm adherence to discharge recommendations and continuity of behavioral health care. Communicating with primary care providers if a patient poses a potential danger to themselves at discharge. Serving as the primary liaison for the Behavioral Health USNWR Survey, including data tracking, participation in survey meetings, completing the survey annually, and striving to improve targeted metrics. Performing additional duties as assigned by supervisors. Requirements Applicants must have: An associate degree, although relevant healthcare experience may substitute managerial discretion. At least one year of experience in an administrative healthcare role. American Heart Association BLS Certification. Proficiency in written and verbal communication, Microsoft Word, and Excel. Knowledge of CPT, ICD-9 codes, and medical terminology. Scheduling experience is preferred but not mandatory. What We Offer Competitive base compensation in the top quartile of the market Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement Comprehensive benefits: health, life, dental, vision 403B with employer match. Not-for-profit status; eligibility for Public Service Loan Forgiveness For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure. #LI-MW1